Senior Credit Controller in Chelmsford

To act as a bridge between the transactional activities of the offshore processing teams and the Underwriters, Underwriting Assistants, Clients and Brokers who rely on those transactional services; across both Insurance Administration and Credit Control activities. To be responsible for developing and maintaining relationships with one or more Client/Broker organisations ensuring that all operational issues are resolved in an efficient and effective manner. To resolve complex queries that cannot be completed by our offshore team. To continuously grow the capability of our offshore team through general support and additional training / refreshers where required.

The Opportunity: As a Senior Credit Controller, you will ensure prompt collection and reconciliation of premiums, minimisation of bad debts and maximisation of cash flow. Provide experience and support to the management team by ensuring daily and monthly targets are met with problems identified and overcome.

Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

About QBE: At QBE, we get to the heart of what matters for our customers. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

The Role:

• Be aware of the annual business plan for the Underwriting Division/s your role supports.
• Understanding and incorporating the strategies for achieving individual or work unit objectives.
• Take full ownership of the Broker Accounts. Review all escalated unidentified cash or debt where there are collection difficulties to ensure these are cleared at the earliest opportunity.
• Ensuring all debt is received on the due date and all avenues are explored to collect overdue debt.
• Review Broker statements, ensuring that any unreconciled premiums are completed.
• Identify Brokers with high volumes of queries, identifying reason for queries enabling development of strategies to eliminate the need of queries, in collaboration with all parties concerned.
• Develop, maintain and enhance process documentation and user guides following the Document Standards templates.
• Analyze all processes related data, highlighting areas of concerns and propose working solutions where applicable.
• Resolve queries and issues that are raised by our internal and external clients as well as our extended team in the GSSC within required timeframes.
• Perform any transactional activities that the extended team are responsible for, as and when required as part of the Business Continuity process.
• Ensure quality and timely data capture across all processes is accurate enabling effective MI.

About you:

• Relationship management experience, establishing and maintaining strong business relationships.
• Experience working within a credit control function.
• Customer service experience with good communications, negotiation and influencing skills.
• Intermediate level use of MS office applications, Word, Excel, PowerPoint.
• Good understanding and ability to analyse detailed reports.

Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.

Awards & Recognition: We value our employee’s experience with us and are proud to have been recognised for the following awards:

• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year.
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer.
• UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year.
• Working Dads Employer Awards 2023 Winner: Parental Policies Award.
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer.

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Skills: Adaptability, Analytical Thinking, Communication, Credit Analysis, Critical Thinking, Customer Value Management, Financial Accounting, Financial Data Reporting, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Process Improvements, Risk Management, Transaction Systems.

How to Apply: To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.