At a Glance
- Tasks: Bridge the gap between offshore teams and clients, resolving queries and enhancing processes.
- Company: Join QBE, a global insurer with a human touch and a collaborative culture.
- Benefits: Enjoy 30 days holiday, flexible working, private medical insurance, and a generous pension plan.
- Other info: Dynamic role with opportunities for growth and remote work options.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong numeracy, customer service experience, and proficiency in MS Office required.
The predicted salary is between 30000 - 40000 € per year.
To act as a bridge between the transactional activities of the offshore processing teams and the Underwriters, Underwriting Assistants, Clients and Brokers who rely on those transactional services; across both Insurance Administration and Credit Control activities. To be responsible for developing and maintaining relationships with one or more Client/Broker organizations ensuring that all operational issues are resolved in an efficient and effective manner. To resolve complex queries that cannot be completed by our offshore team. To continuously grow the capability of our offshore team through general support and additional training / refreshers where required.
Take full accountability for assigned Accounts, ensuring timely payment of outstanding premium and allocation of cash in the core systems. Escalating any debt or cash where they are experiencing difficulties, either internally or externally to ensure these are cleared at the earliest opportunity. Review Broker statements, ensuring they are reconciled and queries identified and raised using the internal tools. Identify Brokers with high volumes of queries, identifying reason for queries enabling development of strategies to eliminate the need of queries, in collaboration with all parties concerned. Develop, maintain, and enhance process documentation and user guides following the Document Standards templates. Ensure quality and timely data capture across all processes is accurate enabling effective MI. Analyse all processes and related data, highlighting areas of concerns and propose working solutions where applicable.
A high level of numeracy and literacy. Customer service experience with good communications, negotiation and influencing skills. Experience using MS office applications, Word, Excel, PowerPoint. Good understanding and ability to analyse detailed reports. Insurance and/or credit control experience within the Commercial/London Insurance market is preferable but not essential. An additional language would be advantageous but not essential.
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Credit Controller in Chelmsford employer: QBE
At QBE, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With flexible working options, generous holiday allowances, and comprehensive benefits including private medical insurance and family-friendly policies, our Chelmsford location fosters a collaborative environment where you can make a meaningful impact while advancing your career in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Chelmsford
✨Tip Number 1
Networking is key! Reach out to people in the industry, especially those who work at QBE or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've resolved complex queries or improved processes, as this aligns perfectly with what QBE is looking for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the QBE team.
We think you need these skills to ace Credit Controller in Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Controller role. Highlight relevant experience, especially in credit control and customer service, and don’t forget to showcase your skills in communication and analysis!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your understanding of the insurance market and how you can bridge the gap between teams effectively.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past experiences to show how you’ve successfully managed accounts, resolved queries, or improved processes. We love seeing real-life applications of your skills!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s straightforward and ensures your application gets to the right people quickly. Let’s make it happen together!
How to prepare for a job interview at QBE
✨Know Your Numbers
As a Credit Controller, you'll need to demonstrate a high level of numeracy. Brush up on your financial data reporting skills and be ready to discuss how you've managed accounts in the past. Prepare examples where you resolved complex queries or improved processes.
✨Showcase Your Communication Skills
Effective communication is key in this role. Think about times when you've successfully negotiated or influenced others. Be prepared to share these experiences during the interview, highlighting how you maintained relationships with clients or brokers.
✨Familiarise Yourself with the Company
Research QBE and understand their values and recent achievements. Knowing about their commitment to sustainability and employee benefits can help you align your answers with their culture, showing that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to analyse data or resolve operational issues. Practise articulating your thought process clearly, as this will demonstrate your critical thinking and adaptability.
