Business Improvement Associate Lead

We’re on the lookout for a dynamic Business Improvement Associate Lead to join our Reinsurance and Finance Operations, Northern Hemisphere team at QBE. This is your chance to make a real impact by supporting our teams, driving improvement and innovation, and ensuring the seamless operation of our processes.

In this role, you’ll be at the forefront of shaping and improving how we work, continuously striving for better ways and technology to support our teams and achieve business goals. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

Your new role

As a Business Improvement Associate Lead, you will lead the end-to-end process improvement of numerous workstreams, recommending and implementing suitable applications and processes that enhance the way we work. You’ll be the subject matter expert in these applications, providing guidance, training and support in upskilling our team on their technology journey. You will support complex workflows to ensure business continuity.

You’ll work closely with many teams - including the Reinsurance and Finance Operations team, Finance, Actuarial, Underwriting Operations, Placements, Product Owners and external parties - to ensure operational excellence, meet business objectives and maintain a high standard of service.

Key Responsibilities

• Review and evaluate business processes and policies to ensure operational excellence and legislative compliance
• Identify and deliver service improvement activities through process improvement methodologies and innovative thinking
• Act as the delivery lead across multiple projects to ensure high-quality and timely delivery
• Utilize process improvement expertise to gather information, document processes and monitor project execution
• Analyse and improve current processes by establishing metrics and recommending opportunities for improvement
• Align project initiatives with business needs to ensure timeliness, cost-efficiency, and alignment with department goals
• Focus on automation of processes using digital tools to drive efficiency and support a culture of continuous improvement
• Build effective partnerships with stakeholders and understand the impact of business process changes on systems

About you

• Significant working experience in Alteryx, Power Platform and coding with strong working knowledge of the (re)insurance sector
• Proven track record of leading process improvement projects that deliver measurable results
• Skilled in managing cross-functional teams and driving collaboration across the business
• Strong analytical mindset with the ability to turn data into actionable insights
• Experienced in business analysis and process optimization
• Adept at managing projects from concept to implementation and facilitating workshops to capture requirements
• Comfortable influencing stakeholders and embedding a culture of continuous improvement

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Benefits

• 30 days holiday a year with the option to buy up to 2 additional days
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad

As well as the benefits above we also offer an extensive choice of other options to suit you!

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee

Apply now and let’s make it happen! If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Skills: Analytical Thinking, Business Process Analysis, Communication, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Microsoft Applications, Negotiation, Operations Management, Process Improvements, Risk Management, Stakeholder Management, Strategic Thinking, Waterfall Model

How to Apply: To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.