Cyber Claims Adjuster in London

Our Cyber portfolio is a key strategic priority for QBE, with significant growth achieved to date and ambitious plans for continued expansion. To support this, we are strengthening our presence in London with a newly created Cyber Claims Adjuster role. In this position, you will join our innovative and high-performing Financial & Specialty Markets (FSM) claims team, where collaboration and expertise drive success.

As a leading player in the Cyber market, our global portfolio spans multiple territories including the UK, Europe, Australia, and the US. We manage a wide range of complex claims, providing expertise across diverse risk profiles. Working closely with our global cyber services team and underwriters, you’ll play a pivotal role in delivering exceptional claims solutions and supporting clients through challenging and evolving cyber incidents.

This is an excellent opportunity to advance your career in Cyber claims as part of a connected, collaborative, and globally recognised product offering. If you’re looking for a role that empowers individuals, encourages technical and personal development, and offers real scope for progression, we’d love to hear from you!

Your responsibilities for this role may include, but are not limited to:

• Managing a portfolio of cyber and technology claims from first notification of loss to settlement
• Actively working with a panel of response vendors during claims incidents to deliver a quality service within required timeframes
• Establishing coverage early and communicating promptly with customers
• Ensuring prompt and accurate reserving, identifying and pursuing relevant third-party recoveries and seeking to reduce claims leakage
• Understanding and implementing the Claims strategy, to enable delivery of overall business targets
• Developing good relationships with internal and external stakeholders, driving excellent customer service
• Ensuring accurate and timely updates of QBE’s systems as and when required, capturing key data and meeting service level requirements
• Maintaining knowledge of the claims portfolio and providing information to others on request, to support underwriting and claims decisions
• Supporting the development of the Core team as required

Key skills and experience:

• Experience in managing complex claims, preferably within cyber and/or technology lines, including cross-border and international incidents
• Ability to prioritise effectively and manage deadlines
• Strong understanding of insurance policy wordings, with cyber and tech policies being a particular advantage
• Excellent communication and negotiation skills, with experience engaging credibly with customers and vendors
• Strong investigation skills and confidence in using systems and data, including producing MI
• Good understanding of Lloyd’s and subscription markets (preferred)
• Professional qualifications or a clear commitment to ongoing development
• A collaborative approach and enthusiasm, willingness to take on challenges and grow technically and professionally

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.