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For Companies At a Glance
- Tasks: Analyze complaints and quality metrics to enhance operational performance.
- Company: Join QBE, a global insurer with a mission for a resilient future.
- Benefits: Enjoy hybrid work options and a supportive team environment.
- Why this job: Make a real impact on customer satisfaction and operational excellence.
- Qualifications: Experience in complaints handling and performance analysis is essential.
- Other info: This is a full-time, permanent role based in Chelmsford or Stafford.
The predicted salary is between 36000 - 60000 £ per year.
Primary Details Time Type: Full time Worker Type: Employee Complaints and Quality Analyst Chelmsford or Stafford Permanent (Hybrid) At QBE, our purpose is to enable a more resilient future. We are an international insurer and reinsurer with a local presence in 27 countries. The opportunity We\’re looking for an experienced Complaints and Quality Analyst /Quality Performance Analyst to join our Operations Performance Improvement team on a full time, permanent basis. This role is crucial for driving the performance analysis of Operations, helping shape success through insightful reporting. You’ll work closely with key teams in Operations and Underwriting, creating and enhancing scorecards to drive impactful results. Your new role As a key member of the Operations Performance Improvement team, you’ll play an exciting dual role: providing vital support to the leadership team while taking charge of coordinating and resolving underwriting complaints. Your contributions will drive operational excellence and customer satisfaction in a dynamic environment. Main responsibilities: Lead the coordination and resolution of underwriting complaints, ensuring internal and regulatory deadlines are met and customer satisfaction is achieved. Uphold the \”Treating Customers Fairly\” principle and follow company policies when handling complaints. …
Complaints and Quality Analyst employer: QBE Management Services (UK) Limited
Contact Detail:
QBE Management Services (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints and Quality Analyst
✨Tip Number 1
Familiarize yourself with the principles of 'Treating Customers Fairly' (TCF). Understanding this principle is crucial for a Complaints and Quality Analyst role, as it directly impacts how you handle customer complaints and ensure satisfaction.
✨Tip Number 2
Gain insights into the operations and underwriting processes within the insurance industry. This knowledge will help you effectively coordinate and resolve complaints, showcasing your ability to drive operational excellence.
✨Tip Number 3
Develop strong analytical skills, particularly in creating and enhancing scorecards. Being able to present data in a clear and impactful way will be key in demonstrating your contributions to performance analysis.
✨Tip Number 4
Network with professionals in the insurance and quality analysis fields. Engaging with others can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Complaints and Quality Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Complaints and Quality Analyst position. Understand the key responsibilities and required skills, such as performance analysis and complaint resolution.
Tailor Your CV: Customize your CV to highlight relevant experience in complaints handling, quality analysis, and operational performance improvement. Use specific examples that demonstrate your ability to drive results and enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of QBE's mission and values. Emphasize your experience in coordinating complaints and your commitment to treating customers fairly, aligning your skills with the company's goals.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Complaints and Quality Analyst.
How to prepare for a job interview at QBE Management Services (UK) Limited
✨Understand the Role
Make sure you have a clear understanding of the Complaints and Quality Analyst position. Familiarize yourself with the responsibilities, especially around coordinating and resolving underwriting complaints, as well as the importance of customer satisfaction.
✨Showcase Analytical Skills
Prepare to discuss your experience with performance analysis and reporting. Be ready to provide examples of how you've used data to drive improvements in previous roles, particularly in operations or quality performance.
✨Emphasize Customer Focus
Highlight your commitment to the 'Treating Customers Fairly' principle. Share specific instances where you've successfully resolved complaints or improved customer experiences, demonstrating your ability to uphold this value.
✨Prepare Questions
Think of insightful questions to ask during the interview. Inquire about the team's current challenges, the tools they use for performance analysis, and how success is measured in the role. This shows your genuine interest in contributing to their goals.
