Assistant Claims Manager Marine Third Party

We are looking for a dynamic and experienced Claims Professional to join our Marine & Energy team in London as an Assistant Claims Manager. In this role, you will enhance your skills and knowledge by managing a diverse portfolio of claims, including Protection and Indemnity and Marine Liabilities. Additionally, you will provide management and support to your wider team across multiple locations.

With hybrid working and excellent benefits you will be working alongside colleagues in a supportive and inclusive environment. We are looking for an insurance professional who is looking to further their career in insurance.

Your new role:

• Ensure that the team follow processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations.
• Maintain efficient handling of own caseload (mainly high value marine liability and Protection and Indemnity claims) to ensure the prompt, timely and effective handling of Claims.
• Provide superb customer service combined with technical excellence and develop relationships to meet customer needs.
• Resolve customer service issues to ensure their prompt and timely resolution.
• Work with the Claims team to build and maintain relationships which support the acquisition and retention of profitable business, including having oversight of broker relationship management.
• Produce monthly reports and any ad hoc reporting on existing and new Claims to identify actions for Underwriters. Ensure the accurate reporting of monthly reserving positions.
• Interrogate and monitor reports as and when produced to ensure accuracy and quality of data.
• Supervise a team of Claims staff to ensure the overall output and quality of the service provided by the team is within specified service levels.
• Support the continuing personal and professional development of all team members through the PMP and PDP process, including identifying any training needs.

About you:

• Good understanding of insurance and reinsurance specifically, but not limited to marine liability.
• Preferably ACII or legally qualified.
• Knowledge of MI creation techniques and software; creation of reports.
• Ability to manage time effectively whilst having strong planning and organisational capabilities.
• Keen eye for detail and accuracy.
• Good written and verbal communication skills.
• Proficient in building and maintaining relationships with strong influencing skills.

Why QBE?

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

Benefits:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page.

Awards:

Some of the awards QBE are proud to have won, been a finalist for, and shortlisted for include:

• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year.
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer.
• UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year.
• Working Dads Employer Awards 2023 Winner: Parental Policies Award.