At a Glance
- Tasks: Lead client relationships and drive strategic plans for growth and retention.
- Company: Join QBE Insurance, a global leader with a human touch.
- Benefits: 30 days holiday, flexible working, and a generous pension plan.
- Other info: Be part of a passionate team committed to innovation and excellence.
- Why this job: Make a real impact while enhancing your career in a dynamic environment.
- Qualifications: Experience in managing large clients and strong communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role.
Primary Details
- Time Type: Full time
- Worker Type: Employee
Role Highlights
- London, with hybrid working
- Enhance your career in an exciting and ever-changing environment
The Opportunity
Our Client Engagement Team are responsible for leading all aspects of QBE's relationship with some of our largest clients and prospects across Europe. We currently have an exciting opportunity for a Client Manager to join this growing team. We're interested in speaking to individuals who have the experience, drive and ambition to further develop our capabilities and value proposition.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.
Your New Role
- Act as the visible leader for key clients and brokers, overseeing delivery, tracking performance and acting as a point of escalation
- Lead cross-functional teams to develop and deliver strategic client and prospect plans, managing activity through to completion
- Ensure a strong understanding of client and broker objectives, aligning QBE's value proposition to drive growth and retention
- Partner with Broker Distribution, Underwriting, Marketing and Bid teams to deliver consistent messaging and high-quality client materials
- Embed and evolve a client engagement approach across European Operations, driving continuous improvement in client delivery
- Manage client and broker feedback, identifying root causes and leading actions to enhance performance and relationships
- Stay informed on market developments, using insight to maintain high standards and strengthen QBE's competitive position
- Contribute to strategic initiatives and projects that support broader business objectives
About You
- Proven experience in a similar, high-profile role supporting large or complex clients
- Strong technical insurance expertise, with experience across non-conventional and multinational programmes
- Confident communicator, able to simplify complex concepts and present effectively to senior stakeholders
- Experience leading cross-functional teams across pitches, account planning, stewardship and client feedback
- Comfortable in a matrix environment, building strong internal and external relationships and supporting colleagues to deliver value
- Strong understanding of client, broker and market dynamics, with insight to shape and evolve client propositions
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Awards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year
- Winner: Reinsurer of the Year - QBE Re
- Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
- Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
Apply now and let’s make it happen! If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills: Business Development, Coaching for success, Communication, Critical Thinking, Customer Value Management, Distribution Management, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Risk Management, Stakeholder Management, Strategic Planning, Strategic Thinking
How to Apply: To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Client Manager in Westminster employer: QBE Insurance
QBE Insurance is an exceptional employer, offering a dynamic work environment in London with hybrid working options that promote a healthy work-life balance. Employees benefit from generous holiday allowances, comprehensive health coverage, and robust pension contributions, all while being part of a collaborative culture that values innovation and personal growth. With a commitment to sustainability and diversity, QBE empowers its team to make a meaningful impact both within the company and in the wider community.
