Claims Adjuster - Multinational in Wakefield

This role is responsible for handling a dedicated caseload of FSM claims within the Multinational Claims team, applying technical expertise to support accurate decision-making and positive customer outcomes, while developing broader multinational claims knowledge within a collaborative global environment.

About QBE

At QBE, we get to the heart of what matters for our customers. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

The opportunity

This role gives you the chance to bring your proven track record for handling professional indemnity / errors and omissions (PI / E&O) claims into a Multinational Team, contributing your knowledge to a diverse and collaborative environment. You will have the opportunity to develop wider multinational claims knowledge, building a broader understanding of how PI / E&O operates across different markets.

Your new role

In this role, you will use your PI / E&O experience to manage a dedicated caseload for a diverse portfolio of Multinational customers, predominantly focused on large global law firms and international construction consultancies, with claims values up to £500,000. You will efficiently manage these claims while partnering with colleagues and stakeholders around the globe. You'll also have oversight and authority over claims managed by our network of local offices internationally.

Main Responsibilities

• Efficiently manage a personal caseload, ensuring all claims are progressed efficiently and in line with internal and regulatory standards.
• Apply PI / E&O expertise to proactively assess, validate and resolve claims accurately, using sound judgement and clear decision rationale.
• Act as the Multinational team’s subject matter expert on PI / E&O and liaison with the Financial & Specialty Markets Complex Claims team, providing guidance, clarification and support on complex PI / E&O queries.
• Develop the team’s knowledge of PI / E&O by sharing best practice, coaching colleagues and contributing to training or upskilling activity.
• Communicate effectively with customers, colleagues and stakeholders to provide updates, gather information and support positive outcomes.
• Maintain accurate records and ensure all actions are fully captured within the relevant systems.
• Identify risks or issues within claims and escalate appropriately to protect customers and the business.
• Contribute to team performance by supporting colleagues, sharing knowledge and participating in continuous improvement activity.
• Expand technical capability by gradually taking on claims from additional lines of business as part of your development.
• Uphold service standards by meeting agreed timescales, quality expectations and customer experience measures.

About You

• An understanding of PI / E&O claims and confidence in applying accurately and consistently in day-to-day decision making.
• Able to support colleagues as they learn and build your own confidence in guiding others.
• Good investigation and negotiation skills, along with solid analytical abilities.
• Ready to expand your experience and take on new challenges as they arise.
• Excellent relationship management skills, with the ability to work independently and take initiative.
• Well-organised with the ability to manage workload effectively.
• Comfortable with handling data, creating reports, and proficient in MS Office applications (Word, Excel).

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!