At a Glance
- Tasks: Lead the Voice of Customer programme and drive insights from customer feedback.
- Company: QBE Insurance, a leading global insurer with a focus on customer experience.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team in a collaborative environment in London.
- Why this job: Make a real difference by influencing decisions based on customer insights.
- Qualifications: Experience in customer experience management and strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
QBE Insurance in London seeks an experienced Customer Experience Manager to lead the Voice of Customer (VOC) programme for its European Operations division.
You will own surveys, insights, reporting, and actions driven by customer feedback, partnering with Ex Cos, Market Management, Claims, and Underwriting to embed customer insight into decisions.
You will align with Group CX standards, maintain governance rhythms, and influence senior leaders to act on insights.
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VOC & Customer Experience Lead (Hybrid, London) employer: QBE Insurance
QBE Insurance is an exceptional employer, offering a dynamic work environment in London with hybrid working options that promote a healthy work-life balance. Employees benefit from generous holiday allowances, comprehensive health coverage, and robust pension contributions, all while being part of a collaborative culture that values innovation and personal growth. With a commitment to sustainability and diversity, QBE empowers its team to make a meaningful impact both within the company and in the wider community.
