At a Glance
- Tasks: Lead service excellence and manage complaints while driving continuous improvement initiatives.
- Company: Join QBE Insurance, a global leader in innovative risk management.
- Benefits: Flexible working, wellbeing initiatives, and a supportive culture.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Make a real impact by aligning operations with business goals across diverse teams.
- Qualifications: Strong stakeholder management and cross-functional collaboration skills required.
The predicted salary is between 55000 - 65000 £ per year.
This role sits within Reinsurance Operations and operates at the intersection of business, operations, and change, supporting both BAU activity and continuous improvement initiatives.
You will act as a key link between underwriting, operations, and project/change teams, ensuring that operational priorities, small-scale change initiatives, and business objectives are aligned and effectively delivered across a global stakeholder group.
This is a London-based role with occasional travel across the UK and Europe.
- Identify and assess potential initiatives, ensuring they are clearly scoped, aligned with CTO requirements, and ready for implementation.
- Support the Service Excellence Lead in creating a culture of continuous improvement by identifying best practices and monitoring the impact of change initiatives.
- Ensure alignment between team activity, project delivery, and business objectives.
- Maintain awareness of risk, controls, and audit requirements to ensure operational readiness.
- Monitor and help prioritise change requests and small-scale projects.
- Strong stakeholder management skills across regions and seniority levels.
- Cross-functional awareness and relationship-building, with a collaborative and proactive approach.
- Good understanding of risk, controls, and audit awareness (not direct audit ownership).
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job. We have adopted flexible working across the company and welcome this conversation.
You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.
