At a Glance
- Tasks: Investigate and resolve professional indemnity claims efficiently while ensuring compliance with policy terms.
- Company: Join QBE Insurance, a leader in innovative risk management and claims solutions.
- Benefits: Enjoy 30 days holiday, flexible working, private medical insurance, and a generous pension plan.
- Other info: Work in a dynamic team with opportunities for career growth and sustainable practices.
- Why this job: Make a real impact in the insurance industry while developing your skills in a supportive environment.
- Qualifications: Experience in handling professional negligence claims and strong IT skills are preferred.
The predicted salary is between 40000 - 50000 £ per year.
hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role.
Time Type: Full time
To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy.
We are recruiting for a Claims Adjuster within the FSM claims team handling professional indemnity claims. You will investigate, manage and resolve more complex claims accurately and pro-actively, and within SLA’s and agreed authorities.
Reporting to Claims Team Leader, you will deliver exceptional claims services by determining policy coverage, investigating, evaluating, and negotiating assigned cases, as well as providing timely and accurate support for high complexity claims management with a particular focus on professional indemnity claims.
- Investigate, manage, and resolve professional indemnity claims efficiently and in a timely manner.
- Ensure adherence to SLAs and authority limits while managing claims.
- Support the implementation of the Claims strategy to enable delivery of overall business targets.
- Ensure that messages, advice, and correspondence are responded to pro-actively and within agreed timeframes to provide a professional service to brokers and clients.
- Proactively manage estimates and billings calculated by client’s service providers and brokers resolving any discrepancies.
- Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis.
Experience of handling of professional negligence claims is preferred.
Current knowledge of compliance, regulatory and statutory requirements.
Proven experience dealing with policy coverage.
Able to use MS Office applications and strong IT skills.
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year.
Insurance Post British Insurance Awards 2023: Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment.
