Senior Complex Claims Adjuster - Marine and Energy Liabilities

The purpose of this role is to deliver exceptional claims service by accurately assessing policy coverage, investigating, evaluating, and negotiating assigned cases to achieve fair and efficient resolutions.

Reporting to Complex Marine, Energy and Political Claims Manager, you will oversee the examination, evaluation, and processing of complex claims estimates and paid claims values, ensuring adherence to policy terms and conditions in alignment with the QBE Claims Philosophy.

• In-depth knowledge of Marine and Energy liability Insurance.
• Manage a portfolio of complex, high-value and/or high-exposure claims from notification through to settlement or closure.
• Take ownership of claim strategy, including investigation scope, expert appointment, reserving philosophy and settlement approach.
• Lead and coordinate detailed claim investigations, including appointed experts and follow Market loss adjusters, forensic accountants, engineers, surveyors and legal counsel as required.
• Develop and maintain good client relationships with the insured, agents, service providers, and the general public.
• Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels.
• Support the implementation and communication of the Claims strategy to enable the delivery of overall business targets.
• Contribute to the development of appropriate strategies, processes, and procedures for the Claims operation to support the delivery of business targets.
• Assist in the forecast of Claims activity through analysis of business levels and knowledge of the Claims environment to support decision-making.
• Maintain efficient handling of own caseload to ensure the prompt, timely, and effective handling of Claims.
• Assist developing younger colleagues to ensure the overall output and quality of the service provided by the team is within specified levels.
• Motivate and develop younger members of the team by demonstrating good leadership behaviours and through the use of management best practices, to enable the development of staff to support the achievement of business goals.

About you:

• Extensive knowledge of Marine and Energy liability Insurance.
• Experience working with complex and/or high value claims.
• Excellent investigative skills.
• Current knowledge of compliance, regulatory and statutory requirements.
• Excellent communication negotiation skills.
• Effective presentation skills.
• Relationship Management skills.
• Able to produce MI and detailed reports at various levels.

Benefits:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

If you’re looking for a career that combines your expertise and your empathy, click Apply today.