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For Companies At a Glance
- Tasks: Manage large and complex commercial claims while providing exceptional customer service.
- Company: Join QBE, a leading international insurer with a friendly and inclusive culture.
- Benefits: Enjoy hybrid working, life leave, wellbeing coaching, and generous parental leave.
- Why this job: Make a real impact in the dynamic insurance industry and build strong relationships.
- Qualifications: Experience in handling large property claims and a customer-focused mindset.
- Other info: Be part of a diverse team committed to resilience and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Senior Claims Officer – Large and Complex. Join our team as an experienced Senior Claims Officer – Large & Complex. Handle large and complex commercial claims. Leverage your customer service expertise for success and growth in high-value claims within the dynamic insurance industry. This role specialises in Commercial claims, offering an exciting and challenging opportunity to collaborate with our broker partners, customers, loss adjusters, builders, and suppliers for effective and efficient claims management.
The opportunity
Open to any QBE Office nationally. Permanent, full time role.
Your new role
- Provide outstanding customer service via verbal, written and in-person interactions
- End to end management of complex and large loss commercial claims with support from your leaders
- Build and maintain strong relationships with both internal and external stakeholders
- Work in a fast-paced and dynamic work environment
About You
- Preferred experience in handling large value property claims
- ISR experience will be highly regarded
- Customer focused with a genuine care for people and ideally experience working with brokers
- Possess resilience and the ability to remain composed under pressure
- Demonstrate confidence in decision-making and empowerment, coupled with the capacity to actively listen and guide stakeholders through the claims process with empathy
- Demonstrate proficiency in computer skills, adaptability to new systems, effective prioritisation of work, and a willingness to seek assistance when required
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- Voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- A range of discounts on insurance products, car hire, hotels, goods and services
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
- Family Friendly Workplace accredited employer since 2021
Apply now
APPLY NOW and let’s make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com
Skills: Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment
Application Close Date: 11/10/2025 11:59 PM
How to Apply: To submit your application, click \”Apply\” and follow the step by step process.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Finance and Sales
- Industries
- Insurance
Referrals increase your chances of interviewing at QBE Insurance by 2x
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Senior Claims Officer employer: QBE Insurance
Contact Detail:
QBE Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work with claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims management. Think about how you can showcase your customer service skills and experience with large value property claims.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you on their radar!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles that match your skills and experience right there.
We think you need these skills to ace Senior Claims Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with large and complex claims. We want to see how your skills align with the role, so don’t hold back on showcasing your customer service expertise!
Showcase Your Soft Skills: In this role, strong relationships are key! Use your application to demonstrate your ability to empathise and communicate effectively with stakeholders. We love seeing candidates who can handle pressure while keeping a cool head.
Be Clear and Concise: When writing your application, clarity is crucial. Keep your language straightforward and avoid jargon. We appreciate a well-structured application that gets straight to the point without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at QBE Insurance
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of large and complex commercial claims. Be ready to discuss specific cases you've handled, focusing on your decision-making process and how you navigated challenges. This will show your expertise and confidence in the field.
✨Showcase Your Customer Service Skills
Since this role emphasises outstanding customer service, prepare examples that highlight your ability to empathise with clients and guide them through the claims process. Think about times when you went above and beyond to support a customer, as this will resonate well with the interviewers.
✨Build Relationships with Stakeholders
Demonstrate your ability to build strong relationships by discussing your experience working with brokers, loss adjusters, and other stakeholders. Share specific instances where collaboration led to successful outcomes, showcasing your interpersonal skills and teamwork.
✨Stay Composed Under Pressure
The insurance industry can be fast-paced and stressful, so be prepared to discuss how you manage pressure. Share strategies you use to stay calm and focused, and provide examples of how you've successfully handled high-stakes situations in the past.