At a Glance
- Tasks: Support ITIL service processes and ensure smooth IT operations.
- Company: Join QBE, a global insurer with a collaborative culture.
- Benefits: 30 days holiday, flexible working, and private medical insurance.
- Other info: Dynamic hybrid work environment with excellent career growth opportunities.
- Why this job: Make a real impact in IT service delivery and improve critical systems.
- Qualifications: Interest in technology and experience with ticketing tools like ServiceNow.
The predicted salary is between 57704 - 70528 £ per year.
The purpose of this role is to assist in implementing and overseeing Information Technology Infrastructure Library (ITIL) service processes as part of the IT Service Management (ITSM) lifecycle, covering Incident, Request, Major Incident, Problem, Change, Asset & Configuration Management.
This is an exciting opportunity to join QBE's Platform & Service Delivery team, supporting critical business applications and underpinning day-to-day IT service operations. You'll play a key role in the delivery and continuous improvement of IT Service Management (ITSM) processes, helping ensure our platforms are stable, responsive, and fit for purpose.
Reporting to Application Delivery Lead, you will support the delivery and governance of ITIL-based service processes across a range of critical systems. Working closely with internal technology teams, you'll help ensure incidents are resolved efficiently, changes are controlled, and services continue to meet business needs.
Key Responsibilities
- Support the implementation and ongoing management of ITIL service processes, including: Incident, Request, and Major Incident Management, Problem Management, Change Management, Asset & Configuration Management.
- Manage and track tickets through tools such as ServiceNow, ensuring timely resolution and clear communication.
- Collaborate with internal stakeholders including Cyber, Release Management, and Attestation teams.
- Assist with root cause analysis and continuous improvement initiatives.
- Maintain accurate system and process documentation (e.g. Confluence).
- Support service performance monitoring and reporting.
- Contribute to improving operational efficiency across platform services.
We're looking for a proactive, technically curious individual with a passion for IT and service delivery.
Key Skills & Experience
- Strong interest in technology; ideally an IT-related degree or equivalent experience.
- Understanding of IT service management (ITIL exposure is advantageous).
- Experience using ticketing tools such as ServiceNow, JIRA, or similar.
- Previous experience in a technical support or IT operations environment is beneficial.
- Strong problem-solving skills with the ability to work across multiple tasks.
- Effective communication skills and ability to work collaboratively with technical teams.
Benefits
- 30 days holiday with the option to buy up to 2 additional days.
- Flexible working - including part-time, job share, and compressed hours.
- 10% employer pension contribution.
- Private medical insurance for you and your family.
- Family-friendly policies - including 26 weeks paid leave.
- Remote working abroad - up to 20 days per year.
- Cycle-to-Work scheme.
- Access to a wide range of additional flexible benefits.
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Platform Support Specialist employer: QBE Insurance
QBE Insurance is an exceptional employer, offering a dynamic work environment in London with hybrid working options that promote a healthy work-life balance. Employees benefit from generous holiday allowances, comprehensive health coverage, and robust pension contributions, all while being part of a collaborative culture that values innovation and personal growth. With a commitment to sustainability and diversity, QBE empowers its team to make a meaningful impact both within the company and in the wider community.
