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- Tasks: Engage with customers to manage motor claims and provide exceptional support.
- Company: QBE Insurance is a leading international insurer committed to innovation and customer service.
- Benefits: Enjoy flexible working, 30 days holiday, private medical insurance, and more!
- Why this job: Make a real impact in a dynamic team while developing your skills in a supportive environment.
- Qualifications: No prior experience needed; just bring a positive attitude and good communication skills.
- Other info: Join a diverse workplace that values inclusion and sustainability.
The predicted salary is between 30000 - 42000 £ per year.
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Motor Claims First Response – Customer Advisor, Leeds
Client: QBE Insurance
Location: Leeds, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 77c313368d3f
Job Views: 5
Posted: 25.08.2025
Expiry Date: 09.10.2025
Job Description:
Primary Details
- Time Type: Full time
- Worker Type: Employee
Motor Claims First Response – Customer Advisor
Location: Leeds/Hybrid
The Opportunity
In this fast-paced and rewarding role, you will be responsible for engaging with customers, claims teams, and third parties to effectively and efficiently manage motor claims. As the first point of contact for our customers, you will play a critical role in providing exceptional customer service. Your primary responsibility will be to record and manage new motor incidents while ensuring customers receive timely, accurate, and empathetic support throughout the process.
Our Claims team is a dynamic, high-performing group, constantly adapting to the evolving needs of our business and customers. With over 500 talented professionals across the UK and Europe, we are proud to represent the strength and diversity of QBE. Handling over 200,000 claims each year, we are a market leader known for our excellence, technical expertise, and commitment to delivering outstanding customer service.
If you\’re passionate about making an impact and shaping the future of claims, this is the place for you!
Note: The start date for this opportunity is 13th October.
Your new role:
- Serve as the initial contact for customers reporting motor incidents.
- Accurately log incident details into our system, ensuring all necessary information is captured.
- Provide clear and concise guidance to customers, helping them navigate the claims or incident process.
- Provide clear and timely updates to customers throughout the claims process.
- Build and maintain strong working relationships with colleagues and external partners.
- Maintain a high level of professionalism and customer service at all times.
- Adhere to policies and procedures to ensure a smooth and efficient customer experience.
About You
Don\’t worry if you don\’t have prior experience – we\’ll provide comprehensive training to set you up for success. What matters most is your positive attitude, attention to detail, and drive to contribute to the team\’s success!
- Excellent organisational and time management skills.
- Good communication skills, both verbal and written.
- Ability to prioritise and manage workload efficiently with a keen eye for detail.
- Ability to handle sensitive situations with empathy and professionalism.
- Knowledge of Word and Excel.
- Previous customer service experience is preferred but not necessary.
Why QBE? \”At My Best\”
At QBE, we want our people to feel rewarded and inspired to perform at their best. That\’s why we have created \”At My Best\”. It\’s our way of showing we have your back. We understand that one size doesn\’t fit all and that priorities can change depending on your life stage. Our wellbeing initiatives and benefits offer flexibility to suit what matters most to you. Supporting our people is part of our culture and DNA.
We are an international insurer building momentum towards becoming the most consistent and innovative risk partner. We ask the right questions to enable a more resilient future, helping those around us build strength and embrace change.
QBE aims to create a fair and inclusive workplace. We have adopted flexible working policies and partner with organizations like Stonewall and Working Families. Our commitment to diversity and inclusion is reflected in our strategies and partnerships.
Additional Benefits
- 30 days holiday a year, with the option to buy up to 2 additional days.
- Flexible working options, including part-time, job share, and compressed hours.
- Automatic enrollment into the QBE pension plan with 10% employer contributions.
- Fully funded private medical insurance for you and your family.
- 26 weeks full pay parental leave, regardless of gender or orientation.
- Up to 20 days remote work abroad per year.
- Sustainable investing aligned with net-zero goals.
- Cycle-to-Work scheme up to £5,000 value.
QBE Awards and Recognition
QBE has received numerous awards, including:
- AXCO Global Insurance Awards 2024 – Network Management of the Year
- Insurance Business UK 5-Star Cyber Awards 2024
- UK IT Industry Awards 2023 – Green Technology Innovation of the Year
- Working Dads Employer Awards 2023 – Parental Policies Award
- Insurance Post British Insurance Awards 2023 – 5-Star Employer
Our Commitment to Diversity and Inclusion
We strive to create an inclusive culture and are committed to building a diverse workforce. We partner with organizations like Stonewall and adhere to various diversity charters and initiatives. For more details, visit our Careers Page.
Accessibility
We support candidates requiring accommodations during the recruitment process. Please inform our Talent Acquisition team of any needs.
ESG & Sustainability
QBE integrates sustainability into our business, focusing on a transition to a net-zero economy, a resilient workforce, and sustainable growth. Visit our Sustainability homepage for more information.
What Next?
If you are passionate about contributing to a more resilient future, apply now by submitting your CV and relevant documents. Our Talent Acquisition team will contact you if you meet the role requirements.
Let\’s make a difference together!
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Motor Claims First Response - Customer Advisor employer: QBE Insurance
Contact Detail:
QBE Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims First Response - Customer Advisor
✨Tip Number 1
Familiarise yourself with the motor claims process. Understanding the key steps involved will help you engage confidently with customers and provide them with accurate guidance.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive situations. Role-playing scenarios can help you develop empathy and professionalism, which are crucial for this role.
✨Tip Number 3
Network with current or former employees of QBE to gain insights into the company culture and expectations. This can give you an edge during interviews and help you tailor your approach.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule for managing multiple claims. This shows your ability to prioritise tasks effectively, which is essential for the role.
We think you need these skills to ace Motor Claims First Response - Customer Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Motor Claims First Response - Customer Advisor position. Understand the key responsibilities and required skills, such as customer service and attention to detail.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles or experiences that demonstrate your ability to handle sensitive situations with empathy.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of QBE Insurance that resonate with you, and explain how your skills and experiences make you a great fit for the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at QBE Insurance
✨Research the Company
Before your interview, take some time to learn about QBE Insurance. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Questions
Anticipate questions related to customer service and claims handling. Be ready to discuss how you would manage difficult situations with empathy and professionalism, as these are key skills for the role of a Motor Claims First Response - Customer Advisor.
✨Showcase Your Communication Skills
As this role involves engaging with customers and third parties, demonstrate your strong verbal and written communication skills during the interview. Practice clear and concise responses, and be prepared to explain complex information simply.
✨Highlight Your Organisational Skills
Discuss your ability to manage multiple tasks efficiently. Provide examples from past experiences where you successfully prioritised your workload and maintained attention to detail, as these are crucial for managing motor claims effectively.