At a Glance
- Tasks: Lead the strategy for technology resilience and continuity, ensuring effective recovery from disruptions.
- Company: Join QBE Insurance, a global leader with a human touch and a collaborative culture.
- Benefits: Enjoy 30 days holiday, flexible working, private medical insurance, and a generous pension plan.
- Other info: Work in a dynamic environment with opportunities for growth and sustainability initiatives.
- Why this job: Make a real impact in a role that shapes the future of technology resilience.
- Qualifications: Experience in technology resilience and strong stakeholder management skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role.
QBE European Operations (EO) is seeking a Technology Services Resilience & Continuity Lead to establish and drive a comprehensive resilience capability across Technology Services. The successful candidate will play a critical role in ensuring the organisation can effectively respond to and recover from operational disruptions, while meeting regulatory and business expectations.
As an integral part of Technology Services, the role will take ownership of resilience strategy, integrating disaster recovery, operational resilience, and business continuity alignment into a cohesive framework. This includes leading the evolution of resilience capabilities in line with the IT Service Continuity Management (ITSCM) strategy, ensuring appropriate coverage of an expanded range of disruptive scenarios across Technology Services.
Your new role:
- Reporting to Service Delivery and Operations Manager, you will play a critical role in ensuring the organisation can effectively respond to and recover from operational disruptions, while meeting regulatory and business expectations.
Duties and Responsibilities:
- Define and lead the EO Technology Services resilience and continuity strategy.
- Align disaster recovery and technology resilience capabilities with enterprise operational resilience objectives.
- Ensure resilience frameworks support business critical services and regulatory expectations.
- Embed and evolve the ITSCM strategy across EO, ensuring resilience capabilities address a broad and growing set of disruptive scenarios (e.g. cyber, ransomware, data corruption, infrastructure and third-party events), in line with group direction.
- Partner with business continuity functions to ensure alignment between technology recovery and business recovery requirements.
- Lead and coordinate Technology Services input into regulatory responses and submissions (e.g. DORA and equivalent frameworks).
- Prepare and present resilience updates, insights, and risk positions at executive and leadership level.
- Build strong relationships with senior stakeholders across Technology Services, Risk, Compliance, and Business teams.
- Act as the central point of coordination for resilience-related activity across EO Technology Services.
- Establish governance frameworks to ensure resilience standards are defined, implemented, and adhered to.
- Provide oversight and assurance of DR testing, resilience exercises, and recovery readiness across Technology Services.
- Ensure governance and assurance processes reflect the increased scope and complexity introduced by multi-scenario ITSCM requirements.
- Define and oversee resilience testing strategy, including disaster recovery and scenario-based exercises.
- Ensure testing coverage extends across all ITSCM-defined scenarios, moving beyond traditional data centre recovery to include cyber, data integrity, and third-party disruption scenarios.
- Identify and address gaps in resilience capability and recovery readiness.
- Lead oversight and engagement of resilience improvement initiatives, ensuring deliverables are aligned, tracked, and achieved.
Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
About you:
- Significant experience in technology resilience, disaster recovery, ITSCM, or operational resilience.
- Strong understanding of resilience strategy, governance, testing, and recovery planning.
- Experience aligning technology recovery capabilities to business continuity and operational resilience requirements.
- Knowledge of RTO/RPO, critical service dependency mapping, and scenario-based resilience planning.
- Proven ability to manage senior stakeholders and present resilience risks and insights at leadership level.
- Experience supporting regulatory, audit, and assurance requirements.
- Strong communication, coordination, and continuous improvement skills.
Desirable:
- Experience in financial services, insurance, or another highly regulated environment.
- Familiarity with DORA and other operational resilience regulations.
- Experience with cyber recovery, ransomware scenarios, data integrity events, and third-party disruption.
- Exposure to crisis management, major incident management, and enterprise business continuity.
- Relevant certification in resilience, continuity, risk, or IT service management (e.g. ITIL or ISO standards).
Benefits:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
To learn more about benefits of working with us, click Rewarding our people - QBE European Operations.
Awards & Recognition:
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year.
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee.
How to Apply:
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Resilience & Continuity Lead (London)
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like QBE Insurance. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Technology Resilience & Continuity Lead (London)
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at QBE Insurance.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at QBE Insurance. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at QBE Insurance
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at QBE Insurance to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at QBE Insurance, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding QBE Insurance's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
