At a Glance
- Tasks: Engage with customers and manage motor claims efficiently while providing exceptional service.
- Company: Join QBE Insurance, a leading international insurer with a supportive culture.
- Benefits: Enjoy 30 days holiday, flexible working, private medical insurance, and a generous pension plan.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real impact by helping customers navigate their claims with empathy and professionalism.
- Qualifications: No prior experience needed; just bring a positive attitude and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The purpose of this role is to support the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained.
In this fast-paced and rewarding role, you will be responsible for engaging with customers, claims teams, and third parties to effectively and efficiently manage motor claims. As the first point of contact for our customers, you will play a critical role in providing exceptional customer service. Your primary responsibility will be to record and manage new motor incidents while ensuring customers receive timely, accurate and empathetic support throughout the process.
Our Claims team is a dynamic, high-performing group, constantly adapting to the evolving needs of our business and customers. Handling over 200,000 claims each year, we are a market leader known for our excellence, technical expertise, and commitment to delivering outstanding customer service.
Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.
Your new role:
- Serve as the initial contact for customers reporting motor incidents.
- Accurately log incident details into our system, ensuring all necessary information is captured.
- Provide clear and concise guidance to customers, helping them navigate the claims or incident process.
- Provide clear and timely updates to customers throughout the claims process.
- Build and maintain strong working relationships with both colleagues and external partners.
- Maintain a high level of professionalism and customer service at all times.
- Adhere to company policies and procedures to ensure a smooth and efficient customer experience.
About You:
- Don’t worry if you don’t have prior experience – we’ll provide comprehensive training to set you up for success.
- Excellent organisational and time management skills.
- Good communication skills, both verbal and written.
- Ability to prioritise and manage workload efficiently with a keen eye for detail.
- Ability to handle sensitive situations with empathy and professionalism.
- Knowledge of Word and Excel.
- Previous customer service experience is preferred but not necessary.
Benefits:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working opportunities including part-time, job share and compressed hours.
- Pension plan with employer contributions of 10% of your basic salary.
- Private medical insurance for you and your family.
- Family friendly policies offering 26 weeks leave at full pay.
- Short term remote work abroad - request up to 20 days per year.
- Sustainable investing supporting net-zero goals.
- Cycle-to-Work scheme.
Awards & Recognition:
We value our employee’s experience with us and are proud to have been recognised for various awards.
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
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