At a Glance
- Tasks: Manage complex claims and provide technical guidance to the team.
- Company: Join QBE, a global insurer with a supportive and collaborative culture.
- Benefits: Enjoy 30 days holiday, flexible working, and private medical insurance.
- Other info: Opportunities for career growth and a commitment to sustainability.
- Why this job: Make a real impact while working with passionate and talented colleagues.
- Qualifications: Experience in handling EL/PL and Motor claims up to £500K.
- Primary Details
- Time Type: Full time
Worker Type: Employee
The purpose of this role is to provide exceptional claims service to customers by managing complex claims effectively.
This includes assessing policy coverage, investigating, evaluating, and negotiating intricate claims, collaborating with suppliers and stakeholders, and offering senior technical guidance and support.
- Senior Claims Adjuster
- Leeds / Hybrid
- About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.
It’san exciting time.
We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world?Aspart of the QBE team, you’llget to spend every day working with people who are passionate, talentedand kind.
- Please note
- Applicants must have the right to work in the UK as visa sponsorship is not available for this role
The opportunity
We are looking for a Senior Claims Adjuster to join our Core Claims team in Leeds.
This pivotal role is responsible for managing both Motor and Casualty complex claims (ranging from a value of £100k-£500k), providing technical guidance to colleagues, and supporting the delivery of our claims strategy.
The ideal candidate will bring a strong analytical mindset, excellent communication skills, and a proactive approach to resolving claims efficiently and economically.
If you thrive in a collaborative environment and are passionate about delivering exceptional service, we’d love to hear from you.
At QBE, we strike the perfect balance—not too big, not too small—giving you the opportunity to make a real contribution.
With hybrid working arrangements, excellent benefits, and a supportive environment, we are committed to helping you succeed and grow.
- Your new role
- Act as a referral point and provide technical mentoring to Claims Adjusters and Technicians.
- Support the Assistant Claims Manager and Team Leaders in delivering the Claims strategy.
- Deliver bespoke training and guidance to the Claims team.
- Investigate and resolve complex and specialist claims to ensure high-quality service and minimal leakage.
- Manage estimates, billings, and discrepancies with clients and brokers.
- Identify and address coverage, subrogation, contribution, and recovery issues.
- Handle disputed and material claims to achieve economic resolution.
- Oversee claims managed by panel solicitors to drive timely resolution.
- Maintain accurate reserves and ensure timely updates to internal systems.
- Support stakeholder relationships and contribute to management reporting and portfolio monitoring.
About You
- Proven experience handling EL/PL and Motor claims, up to £500K in value
- Strong understanding of compliance, regulatory, and statutory frameworks
- Excellent investigative and negotiation skills with a solution-focused mindset
- Clear and confident communicator, able to adapt style to suit different audiences
- Skilled at building positive relationships and collaborating across teams
- Comfortable presenting insights and contributing to a culture of continuous improvement
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.
As well as the benefits below we also offer an extensive choice of other options to suit you!
- 30 days holiday a yearwith theoptionto buy up to 2additionaldays.
- Flexible working-balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance– we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies– we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad-you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing- we believe sustainable integration is important for long term financial, environmental, and social outcomes.
Our pension strategy supports our net-zero goal to achieve year-on-year reductions incarbonfootprint, by investing more ingreen businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
- Cycle-to-Work– benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
- Awards & Recognition
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
Skills
Analytical Thinking, Claims Settlement, Critical Thinking, Customer Service, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Regulatory Compliance, Risk Management, Sound Judgment, Stakeholder Management, Technical Support
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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Senior Claims Adjuster in Leeds employer: QBE Insurance
QBE Insurance is an exceptional employer, offering a dynamic work environment in London with hybrid working options that promote a healthy work-life balance. Employees benefit from generous holiday allowances, comprehensive health coverage, and robust pension contributions, all while being part of a collaborative culture that values innovation and personal growth. With a commitment to sustainability and diversity, QBE empowers its team to make a meaningful impact both within the company and in the wider community.
