Personal Injury Claims Adjuster - Motor in Leeds

To examine, evaluate and process claims estimates and paid claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

The opportunity

We are looking for a Personal Injury Claims adjuster to join our Motor PI team based in Leeds. This role offers an exciting opportunity to handle a diverse caseload, engage with both internal and external stakeholders and contribute to our collaborative and inclusive culture. With hybrid office working arrangements and a generous benefits package including 30 days holiday, you will be part of a supportive and diverse company.

Your new role

• Investigate and resolve Motor Personal Injury claims in order to provide excellent claims handling service with minimal leakage.
• Identify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitments.
• Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate.
• Manage claims and other material claims issues in order to resolve and settle claims on an economic basis.
• Ensure that claims fees and advices are responded to within agreed timeframes to ensure good service.
• Respond to internal and external stakeholder requests in accordance with service standards.
• Flag complaints as required and treat customers fairly.
• Maintain knowledge of the claims portfolio and provide information to others on request to ensure the effective monitoring of claims to support underwriting and claims decisions.
• Reserve accurately to ensure that the company’s liability is clear at all times.
• Maintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of claims.

About You

• Excellent investigative skills.
• Proven experience dealing with policy coverage.
• Experience dealing with liability negotiations.
• Effective communication skills, written and verbal.
• Relationship management skills.
• Able to effectively use MS Office applications such as Word, Excel and PowerPoint.

Benefits

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.