At a Glance
- Tasks: Engage with customers and manage motor claims efficiently and empathetically.
- Company: Join QBE Insurance, a market leader in customer service and claims management.
- Benefits: 30 days holiday, flexible working, private medical insurance, and sustainable investing options.
- Other info: Dynamic team environment with opportunities for career growth and development.
- Why this job: Make a real difference by providing exceptional support to customers during their claims process.
- Qualifications: Customer service experience preferred but not necessary; training provided.
The predicted salary is between 30000 - 40000 £ per year.
hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role.
Time Type: Full time
The purpose of this role is to support the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained.
In this fast-paced and rewarding role, you will be responsible for engaging with customers, claims teams, and third parties to effectively and efficiently manage motor claims. As the first point of contact for our customers, you will play a critical role in providing exceptional customer service. Your primary responsibility will be to record and manage new motor incidents while ensuring customers receive timely, accurate, and empathetic support throughout the process.
Our Claims team is a dynamic, high-performing group, constantly adapting to the evolving needs of our business and customers. With over 500 talented professionals across the UK and Europe, we are proud to represent the strength and diversity of QBE. Handling over 200,000 claims each year, we are a market leader known for our excellence, technical expertise, and commitment to delivering outstanding customer service.
We’re building momentum towards our vision to become the most consistent and innovative risk partner.
- Provide clear and concise guidance to customers, helping them navigate the claims or incident process.
- Provide clear and timely updates to customers throughout the claims process.
- Maintain a high level of professionalism and customer service at all times.
- Adhere to company policies and procedures to ensure a smooth and efficient customer experience.
Don’t worry if you don’t have prior experience – we’ll provide comprehensive training to set you up for success.
Knowledge of Word and Excel. Previous customer service experience is preferred but not necessary.
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Skills required: Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Document Management, Insurance Claim Handling, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Process Compliance, Self Motivation, Time Management.
