At a Glance
- Tasks: Join our team to manage supplier relationships and enhance claims operations.
- Company: QBE, a leading insurance provider with a focus on innovation and sustainability.
- Benefits: 30 days holiday, flexible working, private medical insurance, and a generous pension plan.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Gain valuable experience in procurement and supplier management while making a real impact.
- Qualifications: Experience in insurance, claims, or supplier management is preferred.
The predicted salary is between 58540 - 71548 £ per year.
- Primary Details
- Time Type: Full time
- Worker
Type: Employee An exciting opportunity has arisen to join QBE's Claims Procurement & Outsourcing Team.
This unique role offers exposure to supplier governance, procurement, outsourcing, delegated authority management and strategic supplier oversight.
- Claims Controller
- Claims Procurement & Outsourcing (CPO)
The Opportunity
An exciting opportunity to join QBE's Claims Procurement & Outsourcing Team, offering exposure to supplier governance, procurement, outsourcing, delegated authority management and strategic supplier oversight.
Working within a high-profile team, you'll support the onboarding, governance and ongoing management of claims suppliers across multiple territories and product lines.
Partnering with Underwriting, Claims, Legal, Compliance, Finance, TPRM and third-party suppliers, you'll help ensure outsourced claims arrangements deliver strong customer outcomes, effective governance and commercial value.
This is an excellent opportunity for an ambitious individual looking to develop their commercial, procurement and supplier management expertise while gaining valuable experience in delegated authority and outsourced claims operations.
- Please note
- Applicants must have the right to work in the UK as visa sponsorship is not available for this role.
- Your new role
- Manage the onboarding of new claims suppliers, delegated claims authorities (DCAs) and outsourced claims arrangements, ensuring completion of due diligence and governance requirements.
- Conduct supplier risk assessments, analyse supplier information, and provide recommendations to support informed decision-making.
- Monitor onboarding, governance and audit actions through to completion, escalating risks, issues or compliance concerns where appropriate.
- Support regulatory and internal governance compliance across supplier management and claims outsourcing activities.
- Assist in managing supplier relationships throughout the supplier lifecycle, including performance reviews, service levels and continuous improvement initiatives.
- Analyse management information, operational performance data and key metrics to identify trends, risks and opportunities for improvement.
- Support governance reviews, technical audits and supplier action plans to enhance supplier performance and service quality.
- Draft, negotiate and administer supplier contracts, renewals, variations and terminations, maintaining accurate contract records and governance documentation.
- Monitor supplier contractual obligations, key deliverables and commercial performance, supporting supplier reviews and negotiations.
- Support the oversight of delegated claims authority arrangements, binder renewals, loss fund controls and governance activities across multiple jurisdictions.
- Assist with supplier sourcing, procurement exercises, market reviews, benchmarking and category management initiatives to drive value and cost effectiveness.
- Produce governance reporting and management information, monitor supplier risks and audit outcomes, and contribute to continuous improvement across the Claims Procurement & Outsourcing function
About You
- Experience within insurance, claims, supplier management, procurement, delegated authority or outsourced service environments.
- Experience within delegated claims authorities, TPAs, outsourced claims operations, Lloyd's or the London Market, and/or relevant professional qualifications (CIPS, ACII or equivalent) would be beneficial.
- Comfortable reviewing and interpreting data, performance metrics and management information to support business decisions.
- Strong stakeholder management skills, with experience building effective relationships across operational and business teams.
- Strong attention to detail, with a focus on governance, compliance and process improvement.
- Knowledge of supplier governance, due diligence, contract management, audits or supplier performance frameworks would be advantageous.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.
As well as the benefits below we also offer an extensive choice of other options to suit you!
- 30 days holiday a yearwith theoptionto buy up to 2additionaldays.
- Flexible working-balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance– we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies– we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad-you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing- we believe sustainable integration is important for long term financial, environmental, and social outcomes.
Our pension strategy supports our net‑zero goal to achieve year‑on‑year reductions incarbonfootprint, by investing more ingreen businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
- Cycle-to-Work– benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
- Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
Skills
Analytical Thinking, Communication, Critical Thinking, Financial Management, Intentional collaboration, Managing performance, Negotiation, Operations Management, Problem Solving, Risk Management, Stakeholder Management, Strategic Sourcing, Succession Planning, Supplier Management, Supply Management
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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Claims Controller in Leeds employer: QBE Insurance
QBE Insurance is an exceptional employer, offering a dynamic work environment in London with hybrid working options that promote a healthy work-life balance. Employees benefit from generous holiday allowances, comprehensive health coverage, and robust pension contributions, all while being part of a collaborative culture that values innovation and personal growth. With a commitment to sustainability and diversity, QBE empowers its team to make a meaningful impact both within the company and in the wider community.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Controller in Leeds
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like QBE Insurance). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like QBE Insurance. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Controller in Leeds
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at QBE Insurance.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at QBE Insurance. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at QBE Insurance
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at QBE Insurance to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at QBE Insurance, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding QBE Insurance's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
