Claims Adjuster EL / PL - QBE Insurance in Leeds

Primary Details

Time Type: Full time
Worker Type: Employee

The purpose of this role is to deliver exceptional claims services by determining policy coverage, investigating, evaluating, and negotiating assigned cases, as well as providing timely and accurate support for high complexity claims management.

Personal Injury Claims Adjuster — Employer & Public Liability

Leeds / Chelmsford / Hybrid

The Opportunity

We are looking for a Personal Injury Claims adjuster to join our Casualty team in Leeds, focusing specifically on our employer\’s liability & public liability claims. This role offers an exciting opportunity to handle a diverse caseload, engage with both internal and external stakeholders and contribute to our collaborative and inclusive culture. With hybrid office working arrangements and a generous benefits package including 30 days holiday, you will be part of a supportive and diverse company.

Your New Role

• Investigate and resolve Casualty Personal Injury claims to provide excellent claims handling service with minimal leakage.
• Identify and investigate coverage issues to ensure the company\’s liability aligns with its contractual commitments.
• Identify subrogation, contribution, and other recovery issues and ensure these are successfully pursued where appropriate.
• Manage claims and other material claims issues to resolve and settle claims on an economic basis.
• Ensure claims fees and advice are responded to within agreed timeframes to provide good service.
• Respond to internal and external stakeholder requests in accordance with service standards.
• Flag complaints as required and treat customers fairly.
• Maintain knowledge of the claims portfolio and provide information to others on request to support effective monitoring of claims and underwriting decisions.
• Reserve accurately to ensure the company\’s liability is always clear.
• Maintain efficient handling of your own caseload to ensure the prompt, timely, and effective handling of claims.

About You

• Excellent investigative skills.
• Proven experience dealing with policy coverage.
• Experience dealing with liability negotiations.
• Effective communication skills, written and verbal.
• Relationship management skills.
• Able to effectively use MS Office applications such as Word, Excel and PowerPoint.

Benefits

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working – balancing work and life is important; opportunities include part‑time, job share and compressed hours.
• Pension – automatically enrolled into QBE pension plan, employer contributions 10% of basic salary.
• Private medical insurance – fully comprehensive private medical cover for you and your family.
• Family friendly policies – 26 weeks leave at full pay regardless of gender identity, sexual orientation or parenthood status.
• Short‑term remote work abroad – up to 20 days per year to work remotely from certain overseas locations.
• Sustainable investing – pension strategy supports net‑zero goal; investment in green businesses.
• Cycle‑to‑Work – benefit from regular exercise while commuting greener and cheaper; bike and accessories up to £5,000.

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We have partnerships with organisations such as Stonewall and Working Families, and we support the Women in Finance Charter, the UN Women’s Empowerment Principles, and the Race at Work charter. For more information on our strategy targets please see our Careers Page.

Accessibility

Here at QBE we promote an accessible workplace for all, including support for candidates to perform at their best during the recruitment process. If you require any accommodations, please inform your Talent Acquisition contact.

Skills

• Case Management
• Claims Administration
• Claims Settlement
• Collaboration Tools
• Communication
• Critical Thinking
• Customer Service
• Data Privacy
• Insurance Policies
• Intentional collaboration
• Managing performance
• Negotiation
• Problem Solving
• Risk Assessments
• Sound Judgment

How to Apply

To submit your application, click “Apply” and follow the step‑by‑step process. If you have a passion to contribute to QBE’s vision, we encourage you to apply. A member of our friendly Talent Acquisition team will contact you if you meet the requirements.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

#J-18808-Ljbffr