Credit & Collections Team Lead in Essex

hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role.

The purpose of this role is to manage and enhance a team responsible for chasing, settling, and allocating debtor transactions within the Credit Control department. Additionally, the role requires providing leadership, direction, and coordination to achieve targets and goals in credit control activities.

This is an exciting opportunity to join our Chelmsford based Credit Control team as a Team Leader on a 12 Months Secondment basis.

Key Responsibilities:

• Managing and leading a team and ensuring high standards of performance are met.
• Tracking potential and future bad debtors, aged debt, and cash collection issues to maximise recovery.
• Ensuring timely and accurate collection of unsettled debt for effective credit control.
• Developing and implementing credit control strategies aligned with business goals.
• Setting monthly collection targets and monitoring individual team members' progress.
• Strong Stakeholder Management.

Requirements:

• Proven track record in team management with emphasis on quality.
• Experience in credit control, customer service, and managing complex relationships.
• Experience working with senior management.

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.

Skills:

• Account Reconciliations
• Adaptability
• Communication
• Critical Thinking
• Customer Service
• Customer Value Management
• Financial Data Reporting
• Financial Products
• High Accuracy
• Intentional collaboration
• Managing performance
• Payment Systems
• Risk Management
• Strategic Leadership
• Team Management