At a Glance
- Tasks: Manage complex international claims and provide exceptional service to customers.
- Company: Join QBE Insurance, a leader in innovative risk management.
- Benefits: 30 days holiday, flexible working, private medical insurance, and a generous pension plan.
- Other info: Enjoy hybrid working and opportunities for professional growth in a dynamic team.
- Why this job: Make a real impact in a supportive environment while advancing your insurance career.
- Qualifications: Experience in handling international casualty claims and strong relationship-building skills.
The predicted salary is between 50000 - 63500 £ per year.
The purpose of this role is to provide exceptional claims service to customers by managing complex claims effectively. This includes assessing policy coverage, investigating, evaluating, and negotiating claims, as well as collaborating with suppliers and stakeholders while offering technical support.
This is a rare opportunity to join our Complex International Casualty team in London as a Claims Adjuster. In this role, you will manage a complex and diverse global portfolio encompassing a variety of claims including construction recall, environments and general liability.
We are looking for an insurance professional who is looking to further their career in insurance.
- Support the implementation of the Claims strategy to enable delivery of overall business targets.
- Investigate and resolve complex claims of a specialist nature to provide excellent claims handling service with minimal leakage.
- Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate.
- Manage disputed claims and other material claims issues to resolve and settle claims on an economic basis.
- Support the development of relationships with internal and external customers to enable the Claims function to fully support their needs.
- Support the development of relationships with the Underwriters to enable the Claims function to support the needs of other areas within the business.
Experience in handling International Casualty claims, ideally with experience in US Casualty.
Ability to manage time effectively whilst having strong planning and organisational capabilities.
Proficient in building and maintaining relationships with strong influencing skills.
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.
Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year.
Insurance Post British Insurance Awards 2023: Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management.
