Claims Specialist - Medical Malpractice - QBE Insurance

At QBE, our purpose is to enable a more resilient future. We are an international insurer and reinsurer with a local presence in 27 countries.

We're looking for a dynamic, go-getter Claims Specialist - Medical Malpractice to join our growing team in Leeds. Join our fast-paced, diverse London Markets Claims team within Core Claims! We're working across a range of areas - Casualty, Property, CAR, Marine, Energy, and more - with a strong international focus. Ready to make an impact? We want you on the team!

Your new role: You'll be the driving force in investigating and resolving claims quickly and efficiently, while handling a diverse international portfolio across the UK, Australia, Canada, Israel, and Dubai. If you're ready to challenge yourself, make an impact, and take your skills to the next level, we want to hear from you!

Main responsibilities:

• Ensure that messages, advice, and correspondence are responded to pro-actively and within agreed timeframes to provide a professional service to brokers and clients.
• Ensure adherence to SLAs and authority limits while managing claims.
• Identify and investigate coverage issues to ensure that the company's liability is in line with its contractual commitments.
• Reserve accurately to ensure that the Company's liability is always clear.
• Proactively manage estimates and billings calculated by client's service providers and brokers resolving any discrepancies.
• Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis.
• Support the implementation of the Claims strategy to enable delivery of overall business targets.

About you: In this role, you'll need experience in handling Medical Malpractice, Healthcare, Product Liability, or Life Sciences claims - whether from a claimant or defendant background, or within the Healthcare sector. The ideal candidate will have great negotiation skills, the ability to build lasting relationships, and a drive for success.

Other skills you'll need:

• Ability to make balanced and impartial judgements.
• Current knowledge of compliance, regulatory and statutory requirements.
• Organisational, investigative, analytical and presentation skills.
• Coaching and mentoring skills.
• Able to use MS Office applications and strong IT skills.

Why QBE? At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best. It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

At My Best - QBE Benefits: You are more than your work - and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance - we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies - we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
• Cycle-to-Work - benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page.

QBE Awards: Some of the awards QBE are proud to have won, been a finalist for, and shortlisted for include:

• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
• UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
• Working Dads Employer Awards 2023 Winner: Parental Policies Award
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

Inclusion of Diversity: We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent.

Accessibility: Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability: At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions.

What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the apply button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment - what if it was yours too? APPLY NOW and let's make it happen!

Skills: Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management.

How to Apply: To submit your application, click 'Apply' and follow the step by step process.

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.