At a Glance
- Tasks: Support multinational insurance programmes from quote to policy servicing and cashflow management.
- Company: Join QBE Insurance, a leader in innovative risk solutions.
- Benefits: 30 days holiday, flexible working, private medical insurance, and a generous pension plan.
- Other info: Award-winning company with a commitment to diversity and sustainability.
- Why this job: Build your career in a dynamic environment with real impact on global insurance services.
- Qualifications: Experience in multinational insurance servicing and proficiency in MS Office tools.
The predicted salary is between 30000 - 40000 £ per year.
hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role.
We’re building momentum towards our vision to become the most consistent and innovative risk partner. We’re looking for a proactive and detail-oriented individual to join our team as a Multinational Service Specialist. This is a full-time, permanent position based in our Chelmsford office.
This role is a fantastic opportunity to build your career in multinational insurance servicing. As a Multinational Service Specialist, you’ll support the delivery of complex and compliant multinational insurance programmes throughout their full lifecycle - from quote and bind to policy servicing and cashflow management.
You’ll work closely with Producing Office Underwriters and a wide range of internal teams including Credit Control, Claims, Compliance, and our Global Network. You’ll also liaise with local offices, brokers, and clients to ensure programmes run smoothly and meet all regulatory requirements.
- Support the implementation and servicing of multinational programmes in line with business plans.
- Prepare and manage documentation for new and renewal cases, mid-term changes, and local underwriting input.
- Advise underwriters on local servicing costs, taxes, tariffs, and retentions to support accurate pricing.
- Issue clear instructions to servicing offices and manage policy schedules and reinsurance slips.
- Monitor payments and collections to maintain a healthy cash position.
- Use appropriate tools to calculate and allocate taxes across premium distributions.
- Track and analyse programme performance, escalating issues as needed.
- Maintain data quality across systems and ensure compliance with service standards.
- Contribute to continuous improvement initiatives and support audits and peer reviews.
If you’re a team player who enjoys solving problems and building relationships, this could be the perfect fit.
Experience in servicing multinational insurance programmes within general insurance. Comfortable using MS Office tools (Word, Excel, PowerPoint).
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
Winner of Excellence in Diversity, Equity & Inclusion Award 2025 at the Insurance Business Australia Awards for our program.
Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: AXCO Global Insurance Awards 2024 Winner: Network Management of the Year.
Working Dads Employer Awards 2023 Winner: Parental Policies Award.
Key skills required: Adaptability, Administration Management, Analytical Thinking, Communication, Conflict Resolution, Critical Thinking, Customer Value Management, Insurance Claims Processing, Insurance Processing, Intentional collaboration, Managing performance, Policy Analysis, Prioritization, Risk Management, Stakeholder Management.
StudySmarter Expert Advice🤫
We think this is how you could land Services Assistant - part time or full time in Chelmsford
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like QBE Insurance). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like QBE Insurance. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Services Assistant - part time or full time in Chelmsford
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at QBE Insurance.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at QBE Insurance. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at QBE Insurance
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at QBE Insurance to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at QBE Insurance, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding QBE Insurance's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
