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For Companies At a Glance
- Tasks: Manage end-to-end claims process and support injured workers on their return-to-work journey.
- Company: Join QBE Insurance, a global leader in risk management and insurance.
- Benefits: Enjoy hybrid working, wellbeing programs, and generous parental leave.
- Why this job: Make a real impact by helping others recover and return to work.
- Qualifications: Strong communication skills and a customer-centric approach are essential.
- Other info: Be part of an inclusive workplace that values diverse perspectives.
The predicted salary is between 36000 - 60000 £ per year.
Case Manager – QBE Insurance
Join to apply for the Case Manager role at QBE Insurance.
The Opportunity
We are seeking talented individuals to join our Workers’ Compensation teams across WA. As a Case Manager you will deliver an exceptional customer experience journey through managing the end-to-end claims process, ensuring a smooth return to work and recovery for the injured person and by providing support and guidance to their employer.
Primary Details
- Time Type: Full time
- Worker Type: Employee
- 12 month fixed term contract
- Location – Perth WA
Your New Role
- Support our customers on their return-to-work journey by acting as the key point of contact for stakeholders, including injured workers, their employers, general practitioners, and other medical professionals.
- Ensure set timeframes and compliance measures are adhered to with all legislative codes and company policies.
- Conduct face to face sessions with stakeholders through case conferencing, claims reviews and onsite visits.
- Conduct timely reviews for each case – planning, developing, and executing claim strategies.
- Effectively set expectations and educate both workers and employers on legislative obligations, ensuring responsible financial claims management of your portfolio.
About You
- A high degree of influencing skills, partnered with strong written and verbal communication skills.
- A customer‑centric approach which sees you optimise outcomes for your customers.
- Proven ability to demonstrate resilience in managing challenging scenarios.
- Developed time management skills with the ability to work in a high‑pressure environment.
- A keen willingness to learn and proactively engage in a fast‑paced, dynamic team.
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down‑to‑earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!
Benefits
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance.
- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super.
- The ability to maximise retirement savings through voluntary super contributions and company matching.
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.
- Additional leave and support through QBE’s Family Domestic Violence First Responder Network.
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners.
Rewards & Recognition
- 2021 LinkedIn Top Employer & HRD Employer of Choice.
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards.
- Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion.
- Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates.
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads).
- Family First accredited employer since 2021.
Apply Now
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.
Skills:
Application Close Date: 30/10/2025 11:59 PM.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Insurance
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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Case Manager employer: QBE Insurance
Contact Detail:
QBE Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current QBE employees on LinkedIn. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by practising common case manager scenarios. Think about how you’d handle challenging situations and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your customer-centric approach! During interviews, highlight times when you’ve gone above and beyond for clients. This is key for a role at QBE, where delivering exceptional service is a must.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the QBE team. Let’s make it happen together!
We think you need these skills to ace Case Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Case Manager role. Highlight your relevant experience and skills that align with what we’re looking for, like your customer-centric approach and strong communication skills.
Showcase Your Resilience: In your application, don’t shy away from sharing examples of how you've managed challenging situations. We value resilience, so let us know how you’ve navigated tough scenarios in the past!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at QBE Insurance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Case Manager at QBE Insurance. Familiarise yourself with the Workers’ Compensation process and the key responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Case Manager, strong communication is crucial. Prepare examples from your past experiences where you've effectively communicated with stakeholders, such as injured workers or employers. Highlight how you managed expectations and educated them on their obligations, as this aligns perfectly with what QBE is looking for.
✨Demonstrate Resilience
The role can be challenging, so be ready to discuss how you've handled tough situations in the past. Share specific examples that showcase your resilience and ability to stay calm under pressure. This will resonate well with QBE's focus on managing challenging scenarios.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or the support provided for professional development. This shows your enthusiasm for the role and helps you gauge if QBE is the right fit for you.
