At a Glance
- Tasks: Support business partners by gathering requirements and enhancing business capabilities.
- Company: Join QBE, a global insurer with a human touch and a collaborative culture.
- Benefits: Enjoy 30 days holiday, flexible working, and private medical insurance.
- Other info: Dynamic role with opportunities for professional growth and innovation.
- Why this job: Make a real impact by bridging business and technology in the reinsurance sector.
- Qualifications: Background in insurance and strong stakeholder management skills required.
The predicted salary is between 44348 - 54204 £ per year.
The purpose of this role is to support business partners in gathering requirements, providing expertise, and executing plans to enhance business capability and achieve results. This role involves collaborating with technology teams to deliver system incidents, enhancements, and solutions, as well as conducting analysis of business needs and managing stakeholders to support organisational growth and promote positive changes in the analysis process. Additionally, this role acts as a liaison between the business and IT teams, providing technical knowledge, executing production support tasks, and maintaining relationships to drive system and process improvements.
The opportunity involves partnering closely with business and technology teams with a strong focus on reinsurance.
Your new role includes acting as the critical link between business stakeholders and technology teams, translating requirements into practical, value-driven solutions. You will partner with the business to elicit and define requirements, provide expert insight, and support the delivery of initiatives that enhance capability and drive measurable outcomes. Working closely with technology teams, you will support the delivery of system enhancements, manage incidents, and contribute to solution design.
- Serve as a Subject Matter Expert (SME) for key internal stakeholders, ensuring high levels of customer satisfaction are achieved.
- Investigate and respond to production support items within SLAs, escalating when necessary and establishing workarounds.
- Identify and recommend continuous improvement initiatives to enhance performance and efficiency.
- Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions.
- Mitigate risks in delivery while keeping to agreed plan and timeframes.
- Assist in the development of project documentation and best practices.
- Analyse workflow and create process maps to identify areas for improvement.
- Support end-users by ensuring thorough understanding of user requirements and providing relevant process documentation.
- Collaborate with developers and subject matter experts to achieve departmental service-level agreements, turning business requirements into functional specifications.
- Participate in implementation planning and support successful outcomes.
- Complete system and procedure performance testing, providing recommendations for improvement.
Having the right to work in the UK is required for this role. Sponsorship may be considered at QBE’s discretion.
About You:
- Background in insurance is essential.
- Reinsurance experience is advantageous.
- Ability to translate business needs into technical requirements and user stories.
- Strong stakeholder management and communication skills.
- A mindset that challenges the status quo and proposes new ideas.
- Experience working closely with technology/delivery teams.
- Workable understanding of process integrated with technology systems in an 'agile' framework.
- Business analysis, technical analysis, and improvement experience.
- Solid experience in IT, with exposure to business process re-engineering, commercial analysis, development and monitoring of SLAs, and business transformation.
- Data analysis experience.
- Process mapping experience.
Benefits include:
- 30 days holiday with the option to buy more.
- Flexible working – including hybrid, part-time and job share options.
- 10% employer pension contribution.
- Private medical insurance for you and your family.
- 26 weeks paid parental leave.
- Up to 20 days remote working abroad.
- Cycle-to-work scheme.
- A strong commitment to sustainability and responsible investing.
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Business Analyst - Reinsurance employer: QBE Insurance
QBE Insurance is an exceptional employer, offering a dynamic work environment in London with hybrid working options that promote a healthy work-life balance. Employees benefit from generous holiday allowances, comprehensive health coverage, and robust pension contributions, all while being part of a collaborative culture that values innovation and personal growth. With a commitment to sustainability and diversity, QBE empowers its team to make a meaningful impact both within the company and in the wider community.
