At a Glance
- Tasks: Lead client relationships and drive strategic plans for growth and retention.
- Company: Join QBE Insurance, a global leader with a human touch.
- Benefits: 30 days holiday, flexible working, and a generous pension plan.
- Other info: Be part of an award-winning team focused on innovation and diversity.
- Why this job: Make a real impact while working in a dynamic and supportive environment.
- Qualifications: Experience in managing large clients and strong communication skills.
The predicted salary is between 55000 - 65000 £ per year.
hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role.
Primary Details
- Time Type: Full time
- Worker Type: Employee
Role Highlights
- London, with hybrid working
- Enhance your career in an exciting and ever-changing environment
The Opportunity
Our Client Engagement Team are responsible for leading all aspects of QBE’s relationship with some of our largest clients and prospects across Europe. We currently have an exciting opportunity for a Client Manager to join this growing team. We're interested in speaking to individuals who have the experience, drive and ambition to further develop our capabilities and value proposition.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your New Role
- Act as the visible leader for key clients and brokers, overseeing delivery, tracking performance and acting as a point of escalation
- Lead cross-functional teams to develop and deliver strategic client and prospect plans, managing activity through to completion
- Ensure a strong understanding of client and broker objectives, aligning QBE’s value proposition to drive growth and retention
- Partner with Broker Distribution, Underwriting, Marketing and Bid teams to deliver consistent messaging and high-quality client materials
- Embed and evolve a client engagement approach across European Operations, driving continuous improvement in client delivery
- Manage client and broker feedback, identifying root causes and leading actions to enhance performance and relationships
- Stay informed on market developments, using insight to maintain high standards and strengthen QBE’s competitive position
- Contribute to strategic initiatives and projects that support broader business objectives
About You
- Proven experience in a similar, high-profile role supporting large or complex clients
- Strong technical insurance expertise, with experience across non-conventional and multinational programmes
- Confident communicator, able to simplify complex concepts and present effectively to senior stakeholders
- Experience leading cross-functional teams across pitches, account planning, stewardship and client feedback
- Comfortable in a matrix environment, building strong internal and external relationships and supporting colleagues to deliver value
- Strong understanding of client, broker and market dynamics, with insight to shape and evolve client propositions
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
To learn more about benefits of working with us, click here.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year
- Winner: Reinsurer of the Year - QBE Re
- Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
- Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
To learn more about our achievements, click here.
Apply now.
Client Manager in Birmingham employer: QBE Insurance
QBE Insurance is an exceptional employer, offering a dynamic work environment in London with hybrid working options that promote a healthy work-life balance. Employees benefit from generous holiday allowances, comprehensive health coverage, and robust pension contributions, all while being part of a collaborative culture that values innovation and personal growth. With a commitment to sustainability and diversity, QBE empowers its team to make a meaningful impact both within the company and in the wider community.
StudySmarter Expert Advice🤫
We think this is how you could land Client Manager in Birmingham
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like QBE Insurance). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like QBE Insurance. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Client Manager in Birmingham
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at QBE Insurance.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at QBE Insurance. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at QBE Insurance
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at QBE Insurance to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at QBE Insurance, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding QBE Insurance's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
