Team Leader, Underwriting Operations - Financial Lines

The purpose of this role is to oversee and support the Underwriting Operations teams, to ensure they are working in line with the business plan and delegated authority. This involves ensuring high standards of service delivery, identifying opportunities for improvement, and assisting team members in achieving their personal and professional development goals.

We’re excited to offer a brand-new Team Leader opportunity in our London office - created due to continued business growth. With hybrid working, 30 days holiday, and a supportive, inclusive culture, you’ll be part of a collaborative team where your impact truly matters.

In this role, you’ll lead and develop a team of Underwriting Assistants, managing workflow and supporting our Underwriters to deliver efficient, high-quality service to our customers.

Your new role

• Lead and support a team of Underwriting Assistants, ensuring people, processes, and resources align with business needs.
• Conduct regular performance and development reviews, setting clear objectives and addressing performance effectively.
• Manage team capacity and workflow to meet SLAs and compliance standards.
• Drive and embed change initiatives in collaboration with underwriting, operations, IT, and change teams.
• Perform monthly audits and quality checks to uphold underwriting and operational standards.
• Ensure full compliance with legal and regulatory requirements.
• Oversee allocated underwriting schemes, resolving issues to maintain process effectiveness.
• Identify and implement process improvements, encouraging inclusive and collaborative thinking.
• Train and develop the team on technical underwriting procedures to ensure consistency and quality.

About you

• Good people management skills, with the ability to support and develop colleagues.
• Good knowledge and experience in insurance, ideally with London Market exposure and knowledge of Financial Lines.
• Excellent communication and stakeholder engagement abilities.
• Experience in using risk profiling, pricing tools, and loss models.
• Highly organised, with the ability to manage priorities effectively.

Why QBE?

At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

Benefits

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working opportunities are open to all, including part-time, job share, and compressed hours.
• Pension – automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – fully comprehensive private medical cover for you and all the family.
• Family friendly policies – 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad – request up to 20 days per year to work remotely from certain locations abroad.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper.

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.