Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team in delivering high-quality insurance services and drive positive change.
- Company: Join QBE, a global insurer with a human touch and a collaborative culture.
- Benefits: Enjoy 30 days holiday, private medical insurance, and remote work options.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in insurance management and strong communication skills are essential.
- Other info: Be part of an award-winning team with excellent career growth opportunities.
The predicted salary is between 55000 - 65000 £ per year.
Primary Details
Time Type: Full time
Worker Type: Employee
Role Highlights
- London with hybrid working
- Drive continuous improvement, efficiency and positive change
The Opportunity
We currently have an exciting opportunity for a Senior Team Leader to join our Underwriting Operations team in London. This role leads and develops a team of Underwriting Assistants, delivering accurate, timely and high‐quality service across a defined product or line of business. Working as part of a wider leadership team, you’ll collaborate closely with other managers to drive continuous improvement, efficiency and positive change, while maintaining strong service standards. You’ll also provide broader leadership support within the function, including stepping in for senior management when required.
Your new role
- Contribute to the delivery of operational objectives across the underwriting function and wider business.
- Lead and oversee service delivery for the assigned business unit, ensuring a consistently accurate, high‐quality and timely service.
- Build and maintain strong, collaborative relationships with key stakeholders across the business.
- Support the achievement of underwriting profit and growth targets for the relevant product or line of business.
- Work in partnership with the Operations Manager and the business to support operational change and transformation initiatives.
- Set clear service delivery standards, monitoring performance to drive continuous improvement and more efficient ways of working.
- Ensure all activity complies with legal, regulatory and FCA requirements.
- Handle complaints in line with FCA guidelines, providing guidance and support to less experienced team members when needed.
- Coach, train and mentor the team to support performance, capability development and delivery of agreed targets.
Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
About you
- People management experience in insurance with the ability to lead and coach others
- Previous experience of change management and process mapping
- Great communication and relationship building skills
- Able to manage performance and deliver results
- Data analysis skills
- Keen to embrace technology and new ways of working
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
- AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
- Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
To learn more about our achievements, click Apply now and let’s make it happen!
Skills: Adaptability, Analytical Thinking, Communication, Critical Thinking, Customer Value Management, Insurance Underwriting, Intentional collaboration, Managing performance, Operations Management, Prioritization, Process Improvements, Regulatory Compliance, Risk Management, Service Delivery, Stakeholder Management
Application Close Date: 14/04/2026 11:59 PM
How to Apply: To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Senior Team Leader – Insurance Operations - Motor employer: QBE Insurance Group
Contact Detail:
QBE Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Team Leader – Insurance Operations - Motor
✨Tip Number 1
Network like a pro! Reach out to current employees at QBE on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Senior Team Leader role.
✨Tip Number 2
Prepare for the interview by researching QBE’s recent projects and initiatives. Show us that you’re not just interested in the role, but also in how you can contribute to their vision of becoming an innovative risk partner.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led teams, managed change, and improved processes. We want to hear about your successes and how you can bring that experience to our Underwriting Operations team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the QBE family.
We think you need these skills to ace Senior Team Leader – Insurance Operations - Motor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Team Leader role. Highlight your people management experience in insurance and any change management projects you've led.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven continuous improvement and built strong relationships in previous positions.
Showcase Your Leadership Skills: In your application, emphasise your ability to coach and mentor others. We want to see how you've developed teams and supported performance in your past roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at QBE Insurance Group
✨Know Your Stuff
Before the interview, dive deep into the role of Senior Team Leader in Insurance Operations. Familiarise yourself with QBE's values and recent initiatives. This will help you demonstrate your understanding of the company and how you can contribute to their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people management experience. Think about times when you've successfully led a team through change or improved processes. Be ready to discuss how you coach and mentor others, as this is crucial for the role.
✨Build Relationships
Since the role involves collaboration with various stakeholders, think of ways to illustrate your relationship-building skills. Share stories where you’ve effectively communicated and worked with others to achieve common goals, especially in a fast-paced environment.
✨Embrace Change and Technology
QBE is looking for someone who is keen to embrace new technologies and ways of working. Be prepared to discuss your experience with change management and any tools or technologies you've used to enhance efficiency in your previous roles.