Senior Claims Adjuster

# # **Primary Details**Time Type: Full timeWorker Type: EmployeeTo examine, evaluate and process, complex Claims estimates and paid Claims values in accordance with policy terms and conditions in line with QBE Claims Philosophy.**Senior Claims Adjuster – Management Liability and Financial Institutions****London / Hybrid****About QBE**At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.What if you could have a positive impact – at work and in the of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. **The opportunity:** At QBE, we strike the perfect balance—not too big, not too small—giving you the opportunity to make a real contribution. With hybrid working arrangements, excellent benefits, and a supportive environment, we are committed to helping you succeed and grow. **Your new role:** * Take charge of complex, high-value Financial and Specialty Markets claims, managing them efficiently and effectively, ensuring they are resolved within policy terms and in line with QBE’s Claims Philosophy.* Focus primarily on multi-jurisdictional FI and ML claims, offering a truly diverse and challenging workload.* Play a key role in executing the Claims strategy, driving the achievement of overall business goals.* Collaborating closely with underwriters to retain and secure new business including playing a crucial role in meetings with key customers and brokers.* Investigate complex coverage issues – with market-wide implications – thoroughly to ensure that QBE’s liability aligns with contractual commitments and policies.* Manage high-stakes disputed claims and other material issues, always pursuing efficient and economically sound resolutions.* Build and nurture relationships with both internal stakeholders and external clients, ensuring the Claims function can fully support their needs.* Oversee and guide external legal providers, carefully analysing coverage and defence reports, and confidently challenging advice to shape claims strategy.* Act as a technical leader for our junior Claims Adjusters and interns – supporting their development and providing them with mentoring and valuable career guidance **About you** * Effective communication and ability to collaborate across various teams with different priorities and skillsets* Strong abilities in the use and interpretation of numerical data* Ability to work independently, organise own work and meet deadlines* Exceptional skills in Excel and other analytical and data tools, for example Power BI and SQL* Ability to question established processes and suggest improvements* Understanding of risks and uncertainty, the actuarial profession and/or London Market claims**Benefits**We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit fromAs well as the benefits below we also offer an extensive choice of other options to suit you!**30 days holiday a year** with the option to buy up to 2 additional days.**Flexible working** – balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.**Pension –** you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.**Private medical insurance** – we fund fully comprehensive private medical cover for you and all the family.**Family friendly policies** – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.**Short term remote work abroad** – you can request up to 20 days per year to work remotely from certain locations abroad.**Sustainable investing** – we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet\’s future, as well as your own. **Cycle-to-Work** – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.To find out more visit ourReward Page**Awards & Recognition**We value our employee’s experience with us and are proud to have been recognised for the following awards:**AXCO Global Insurance Awards 2024 Winner:** Network Management of the Year**Insurance Business UK 5-Star Cyber Awards 2024:** QBE rated as a 5-Star Cyber Insurer**UK IT Industry Awards 2023 Winner:** Green Technology Innovation of the Year**Working Dads Employer Awards 2023 Winner:** Parental Policies Award**Insurance Post British Insurance Awards 2023:** QBE rated as a 5-Star EmployerTo learn more about our achievements, click **Apply now and let’s make it happen!**If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.**Skills:**Adaptability, Claims Resolution, Communication, Critical Thinking, Industry Knowledge, Insurance Claims Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Regulatory Compliance, Risk Management, Sound Judgment, Stakeholder Management, Strategic LeadershipHow to Apply:To submit your application, click \”Apply\” and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr