At a Glance
- Tasks: Support ITIL service processes and ensure smooth IT operations.
- Company: Join QBE, a global insurer with a collaborative culture.
- Benefits: 30 days holiday, flexible working, and private medical insurance.
- Other info: Hybrid work model with opportunities for career advancement.
- Why this job: Make a real impact in IT service delivery while growing your skills.
- Qualifications: Passion for IT, ideally with an IT-related degree or experience.
The predicted salary is between 40000 - 50000 £ per year.
The purpose of this role is to assist in implementing and overseeing Information Technology Infrastructure Library (ITIL) service processes as part of the IT Service Management (ITSM) lifecycle, covering Incident, Request, Major Incident, Problem, Change, Asset & Configuration Management.
This is an exciting opportunity to join QBE’s Platform & Service Delivery team, supporting critical business applications and underpinning day-to-day IT service operations. You’ll play a key role in the delivery and continuous improvement of IT Service Management (ITSM) processes, helping ensure our platforms are stable, responsive, and fit for purpose.
Reporting to Application Delivery Lead, you will support the delivery and governance of ITIL-based service processes across a range of critical systems. Working closely with internal technology teams, you’ll help ensure incidents are resolved efficiently, changes are controlled, and services continue to meet business needs.
- Support the implementation and ongoing management of ITIL service processes, including:
- Incident, Request, and Major Incident Management
- Problem Management
- Change Management
- Asset & Configuration Management
- Manage and track tickets through tools such as ServiceNow, ensuring timely resolution and clear communication
- Collaborate with internal stakeholders including Cyber, Release Management, and Attestation teams
- Assist with root cause analysis and continuous improvement initiatives
- Maintain accurate system and process documentation (e.g. Confluence)
- Support service performance monitoring and reporting
- Contribute to improving operational efficiency across platform services
We’re looking for a proactive, technically curious individual with a passion for IT and service delivery.
- Strong interest in technology; ideally an IT-related degree or equivalent experience
- Understanding of IT service management (ITIL exposure is advantageous)
- Experience using ticketing tools such as ServiceNow, JIRA, or similar
- Previous experience in a technical support or IT operations environment is beneficial
- Strong problem-solving skills with the ability to work across multiple tasks
- Effective communication skills and ability to work collaboratively with technical teams
We offer a range of benefits to support your work and personal life, including:
- 30 days holiday with the option to buy up to 2 additional days
- Flexible working – including part-time, job share, and compressed hours
- 10% employer pension contribution
- Private medical insurance for you and your family
- Family-friendly policies – including 26 weeks paid leave
- Remote working abroad – up to 20 days per year
- Cycle-to-Work scheme
- Access to a wide range of additional flexible benefits
If you’re looking for a career that combines technical expertise with real impact, we’d love to hear from you. Apply today and build your future with QBE.
Platform Support Specialist employer: QBE Insurance Group
QBE is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Platform Support Specialist to thrive. With a strong focus on employee growth, QBE offers extensive benefits including 30 days of holiday, flexible working arrangements, and a generous pension contribution, all while being part of a dynamic team in the heart of London. Join us to make a meaningful impact in IT service management and enjoy the unique advantages of working in a supportive and forward-thinking environment.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Support Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what QBE Insurance Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges QBE Insurance Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at QBE Insurance Group!
✨Direct Apply to QBE Insurance Group
Let's not forget to apply directly through the QBE Insurance Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Platform Support Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at QBE Insurance Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at QBE Insurance Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at QBE Insurance Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
