At a Glance
- Tasks: Lead the strategy for technology resilience and continuity across our services.
- Company: Join QBE, a global insurer with a human touch and a collaborative culture.
- Benefits: Enjoy 30 days holiday, flexible working, and comprehensive health insurance.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact by ensuring our organisation can recover from disruptions effectively.
- Qualifications: Experience in technology resilience and strong stakeholder management skills required.
The predicted salary is between 63000 - 77000 £ per year.
QBE European Operations (EO) is seeking a Technology Services Resilience & Continuity Lead to establish and drive a comprehensive resilience capability across Technology Services. The successful candidate will play a critical role in ensuring the organisation can effectively respond to and recover from operational disruptions, while meeting regulatory and business expectations.
As an integral part of Technology Services, the role will take ownership of resilience strategy, integrating disaster recovery, operational resilience, and business continuity alignment into a cohesive framework. This includes leading the evolution of resilience capabilities in line with the IT Service Continuity Management (ITSCM) strategy, ensuring appropriate coverage of an expanded range of disruptive scenarios across Technology Services.
Your new role:
- Reporting to Service Delivery and Operations Manager, you will play a critical role in ensuring the organisation can effectively respond to and recover from operational disruptions, while meeting regulatory and business expectations.
Duties and Responsibilities:
- Define and lead the EO Technology Services resilience and continuity strategy.
- Align disaster recovery and technology resilience capabilities with enterprise operational resilience objectives.
- Ensure resilience frameworks support business critical services and regulatory expectations.
- Embed and evolve the ITSCM strategy across EO, ensuring resilience capabilities address a broad and growing set of disruptive scenarios (e.g. cyber, ransomware, data corruption, infrastructure and third-party events), in line with group direction.
- Partner with business continuity functions to ensure alignment between technology recovery and business recovery requirements.
- Lead and coordinate Technology Services input into regulatory responses and submissions (e.g. DORA and equivalent frameworks).
- Prepare and present resilience updates, insights, and risk positions at executive and leadership level.
- Build strong relationships with senior stakeholders across Technology Services, Risk, Compliance, and Business teams.
- Act as the central point of coordination for resilience-related activity across EO Technology Services.
- Establish governance frameworks to ensure resilience standards are defined, implemented, and adhered to.
- Provide oversight and assurance of DR testing, resilience exercises, and recovery readiness across Technology Services.
- Ensure governance and assurance processes reflect the increased scope and complexity introduced by multi-scenario ITSCM requirements.
- Define and oversee resilience testing strategy, including disaster recovery and scenario-based exercises.
- Ensure testing coverage extends across all ITSCM-defined scenarios, moving beyond traditional data centre recovery to include cyber, data integrity, and third-party disruption scenarios.
- Identify and address gaps in resilience capability and recovery readiness.
- Lead oversight and engagement of resilience improvement initiatives, ensuring deliverables are aligned, tracked, and achieved.
Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
About you:
- Essential: Significant experience in technology resilience, disaster recovery, ITSCM, or operational resilience.
- Strong understanding of resilience strategy, governance, testing, and recovery planning.
- Experience aligning technology recovery capabilities to business continuity and operational resilience requirements.
- Knowledge of RTO/RPO, critical service dependency mapping, and scenario-based resilience planning.
- Proven ability to manage senior stakeholders and present resilience risks and insights at leadership level.
- Experience supporting regulatory, audit, and assurance requirements.
- Strong communication, coordination, and continuous improvement skills.
- Desirable: Experience in financial services, insurance, or another highly regulated environment.
- Familiarity with DORA and other operational resilience regulations.
- Experience with cyber recovery, ransomware scenarios, data integrity events, and third-party disruption.
- Exposure to crisis management, major incident management, and enterprise business continuity.
- Relevant certification in resilience, continuity, risk, or IT service management (e.g. ITIL or ISO standards).
Benefits:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of 5,000.
How to Apply:
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Technology Resilience & Continuity Lead in London employer: QBE Insurance Group
QBE Insurance Group is an excellent employer, offering a dynamic work environment in Leeds that promotes a healthy work-life balance through its hybrid work model. Employees benefit from competitive perks such as 30 days of holiday and private medical insurance, alongside opportunities for professional growth and development in the field of personal injury claims. The company's commitment to sustainable investing further enhances its appeal, making it a rewarding place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Resilience & Continuity Lead in London
✨Get Involved in Tech Transfer Events
Tech transfer is all about networking, so make sure you're attending industry conferences and seminars related to technology commercialization. Events like the AUTM Annual Meeting or local innovation workshops are clutch for meeting key players and learning what's trending—plus, you might just bump into someone from QBE Insurance Group!
✨Showcase Your Projects
Having a solid portfolio can really make you stand out. Highlight any projects where you successfully brought a technology to market or improved a process. Sharing case studies or insights on platforms like LinkedIn can catch the eye of recruiters at QBE Insurance Group, showing them you’ve got the chops for the job.
✨Leverage University Connections
Many universities have strong tech transfer offices—connect with them! They often have ties to industry and can help you get your foot in the door. Plus, you might find openings or internship opportunities that lead to this full-time role at places like QBE Insurance Group.
✨Engage with Online Communities
Join forums or online communities focused on tech transfer and commercialization. Platforms like ResearchGate or industry-specific Slack channels are great for connecting with professionals, discussing trends, and possibly learning about job openings before they hit the mainstream. Remember, your next opportunity could be just a message away!
We think you need these skills to ace Technology Resilience & Continuity Lead in London
Some tips for your application 🫡
Show Off Your Tech Transfer Know-How:In the tech transfer and commercialization world, it's crucial to highlight your understanding of intellectual property, patents, and market analysis. Make sure your CV includes relevant projects or experiences where you successfully navigated these areas. Any certifications in commercialisation would also give you a serious edge!
Tailor Your Documents for the Role:Your cover letter should reflect not just your enthusiasm for the position at QBE Insurance Group, but also your knowledge of current trends in technology-transfer. Discuss specific cases where you've contributed to commercialising innovations or enhancing research outcomes—this will show you’re ready to tackle challenges head-on!
Quantify Your Achievements:In this field, numbers count! Whether it's successful licensing deals, funding acquired for projects, or percentage increases in collaboration outcomes, include these metrics in your CV. They not only make your accomplishments more tangible but also demonstrate your impact in previous roles.
Demonstrate Your Business Acumen:Understanding the business side is just as crucial as the tech side! When writing your application, weave in examples that illustrate your strategic thinking and your role in negotiations or partnerships. This balance of skills is what will set you apart for a full-time role at QBE Insurance Group.
How to prepare for a job interview at QBE Insurance Group
✨Demonstrate Your Tech Knowledge
Brush up on key technologies and trends in technology transfer and commercialization. Be ready to showcase your understanding of licensing agreements and the innovation lifecycle, as well as any specific tools or software used in the field.
✨Show Your Business Acumen
This role isn't just about tech; it's also about understanding the market. Be prepared to discuss how you would approach bringing a technology to market, including strategies for assessing commercial viability and potential partnerships.
✨Prepare for Scenario-Based Questions
Expect case studies or hypothetical scenarios during the interview. Think about how you'd approach real-world challenges in technology transfer, like negotiating a deal or handling stakeholder concerns—this can help us get a sense of your critical thinking and problem-solving skills.
✨Highlight Your Teamwork Skills
In a full-time role, collaboration is key. Be ready to share examples of how you've worked with cross-functional teams in the past, particularly in scenarios that involved tech developers and business strategists coming together.
