At a Glance
- Tasks: Lead transformative change initiatives and collaborate across teams to drive impactful results.
- Company: Join QBE, a global insurer with a human touch and a commitment to innovation.
- Benefits: Enjoy 30 days holiday, private medical insurance, and flexible remote work options.
- Other info: Be part of a diverse team recognised for excellence in the industry.
- Why this job: Make a real impact in a dynamic environment while shaping the future of insurance.
- Qualifications: Experience in business change and strong stakeholder engagement skills required.
The predicted salary is between 60000 - 80000 € per year.
We are expanding our Insurance and Operations transformation capability and are looking for multiple Change & Excellence professionals to play a pivotal role in shaping how change is delivered across the business. Sitting within a high‐impact core change team, these roles lead complex, strategic initiatives that span multiple P&Ls, as well as enterprise‐wide priorities that sit outside traditional silos.
These are senior, hands-on change roles for experienced professionals who are comfortable leading initiatives end-to-end, shaping the approach, and doing the work where required. You will operate in environments where outcomes are clear, but the path to get there is not - requiring judgement, adaptability, and strong collaboration across technical and non-technical stakeholders.
Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
Your new role
- Lead complex, enterprise‐wide change initiatives spanning multiple P&Ls and functional boundaries
- Shape work from first principles - defining problems, outcomes and approaches in ambiguous environments
- Design and drive pragmatic delivery plans, adapting structure and governance as initiatives evolve
- Act as the connective tissue across change, bringing together SMEs from technology, legal, risk, compliance, finance and operations
- Confidently engage and influence senior stakeholders, even where subject matter is unfamiliar
- Translate business needs into clear, outcome‐focused requirements, bridging business and technology teams
- Maintain momentum across multiple workstreams, ensuring alignment, progress and effective decision‐making
- Embed continuous improvement thinking, using insight and data to focus on impact and benefits realisation
About you
- You’ll bring a senior, consulting‐style mindset and the ability to operate at pace, including:
- Significant experience delivering business change, transformation or consulting engagements
- Strong cross‐functional experience, navigating complex organisational and stakeholder landscapes
- Consulting or advisory background (e.g. Big 4 or similar), ideally with financial services clients.
- London market or general insurance knowledge is required
- Comfort working in ambiguity, focusing on outcomes rather than predefined solutions
- Confidence leading senior stakeholder discussions across legal, risk, compliance, finance and technology
- Ability to engage effectively with technology teams without being a deep technical specialist
- Excellent structuring, problem‐solving and analytical capability
- A collaborative, adaptable approach with the confidence to shape and lead initiatives end‐to‐end
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
- AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
- Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Senior Manager / Manager, Change & Excellence in London employer: QBE Insurance Group
QBE is an exceptional employer that fosters a collaborative and innovative work culture, allowing employees to make a meaningful impact in the insurance industry. With a strong focus on employee well-being, QBE offers generous benefits such as 30 days of holiday, comprehensive private medical insurance, and opportunities for remote work abroad, all while supporting professional growth through challenging change initiatives in a dynamic London environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager / Manager, Change & Excellence in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at QBE or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and recent projects. Show how your experience aligns with their goals, especially in change management and transformation.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led complex initiatives and navigated ambiguity. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the QBE team.
We think you need these skills to ace Senior Manager / Manager, Change & Excellence in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Manager / Manager, Change & Excellence role. Highlight your relevant experience in leading complex change initiatives and how you've navigated ambiguous environments. We want to see how you can bring your unique skills to our team!
Showcase Your Impact:When detailing your past roles, focus on the outcomes of your initiatives. Use specific examples that demonstrate your ability to drive change and deliver results. We love seeing how you've made a real impact in previous positions, so don't hold back!
Be Authentic:Let your personality shine through in your application. We value a collaborative and adaptable approach, so share your story and what motivates you. This is your chance to connect with us on a personal level, so be genuine!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll find all the details you need there. Plus, it shows us you're serious about joining the QBE team!
How to prepare for a job interview at QBE Insurance Group
✨Know Your Change Management Frameworks
Familiarise yourself with various change management methodologies and frameworks. Be ready to discuss how you've applied these in past roles, especially in complex environments. This will show your depth of knowledge and ability to adapt strategies to different situations.
✨Prepare for Stakeholder Engagement Scenarios
Think of examples where you've successfully engaged with senior stakeholders across different functions. Prepare to discuss how you navigated challenges and influenced decisions, as this role requires strong collaboration across technical and non-technical teams.
✨Showcase Your Problem-Solving Skills
Be prepared to tackle hypothetical scenarios during the interview. Practice structuring your thought process clearly and demonstrating how you approach ambiguous problems. Highlight your analytical capabilities and how you've used data to drive decisions in previous projects.
✨Emphasise Continuous Improvement Mindset
Discuss how you've embedded continuous improvement in your previous roles. Share specific examples of how you've used insights and data to enhance processes and achieve better outcomes. This aligns perfectly with the expectations for this position.
