At a Glance
- Tasks: Manage complex claims and lead investigations to ensure fair settlements.
- Company: Join QBE, a global insurer with a human touch and innovative spirit.
- Benefits: Enjoy 30 days holiday, flexible working, and comprehensive health coverage.
- Other info: Be part of a supportive team with excellent growth opportunities.
- Why this job: Make a real impact in the insurance industry while developing your career.
- Qualifications: Experience in energy claims and strong investigative skills required.
The predicted salary is between 55000 - 65000 £ per year.
This is an exciting opportunity to join our London based Complex Claims team as a Senior Natural Resource Claims Adjuster.
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
Your new role
- Manage a portfolio of complex, high‐value and/or high‐exposure claims from notification through to settlement or closure.
- Take ownership of claim strategy, including investigation scope, expert appointment, reserving philosophy and settlement approach.
- Lead and coordinate detailed claim investigations, including appointed experts and follow Market loss adjusters, forensic accountants, engineers, surveyors and legal counsel as required.
- Develop and maintain good client relationships with the insured, agents, service providers, and the general public.
- Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels.
- Support the implementation and communication of the Claims strategy to enable the delivery of overall business targets.
- Contribute to the development of appropriate strategies, processes, and procedures for the Claims operation to support the delivery of business targets.
- Assist in the forecast of Claims activity through analysis of business levels and knowledge of the Claims environment to support decision-making.
- Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations.
- Maintain efficient handling of own caseload to ensure the prompt, timely, and effective handling of Claims.
- Resolve customer service issues to ensure their prompt and timely resolution.
- Assist developing younger colleagues to ensure the overall output and quality of the service provided by the team is within specified levels.
- Motivate and develop younger members of the team by demonstrating good leadership behaviours and through the use of management best practices, to enable the development of staff to support the achievement of business goals.
Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
About you
- Extensive knowledge of Energy Claims.
- Experience working with complex and/or high value claims.
- Excellent Investigative skills.
- Current knowledge of compliance, regulatory and statutory requirements.
- Excellent communication negotiation skills.
- Effective presentation skills.
- Relationship Management skills.
- Able to use MS Office applications, Word, Excel, Access.
- Able to produce MI and detailed reports at various levels.
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year.
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.
Skills: Adaptability, Analytical Thinking, Claims Settlement, Coaching, Communication, Critical Thinking, Customer Value Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Problem Solving, Regulatory Compliance, Risk Management, Standards Compliance, Working Independently.
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Senior Complex Claims Adjuster - Natural Resources in London employer: QBE Insurance Group
QBE is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible working environment in the heart of London. With generous benefits such as 30 days of holiday, comprehensive private medical insurance, and a commitment to sustainable practices, QBE fosters a supportive culture where employees can thrive and make a meaningful impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Complex Claims Adjuster - Natural Resources in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and claims industry. Attend events, webinars, or even casual meet-ups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching QBE and their claims philosophy. Understand their approach to complex claims and be ready to discuss how your experience aligns with their values. Show them you’re not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience with high-value claims and your investigative skills. Keep it concise but impactful – you want to leave them wanting to know more about you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at QBE. Let’s get you that interview!
We think you need these skills to ace Senior Complex Claims Adjuster - Natural Resources in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Complex Claims Adjuster role. Highlight your experience with complex claims and any relevant skills that match the job description. We want to see how you can bring your unique expertise to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at QBE. Remember, we love a personal touch, so let your personality come through!
Showcase Your Investigative Skills:Since this role involves managing high-value claims, be sure to highlight your investigative skills in your application. Share specific examples of how you've successfully navigated complex claims in the past. We’re keen to see your problem-solving prowess!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s straightforward and ensures your application gets to the right people. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at QBE Insurance Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of energy claims and complex claims processes. Be prepared to discuss specific cases you've handled, showcasing your investigative skills and how you navigated challenges.
✨Showcase Your Relationship Management Skills
Since this role involves developing good client relationships, think of examples where you've successfully managed client expectations or resolved conflicts. Highlight your communication and negotiation skills during the interview.
✨Demonstrate Leadership Qualities
As a Senior Adjuster, you'll be expected to mentor younger colleagues. Prepare to share experiences where you've led a team or supported others in their development. This will show your ability to motivate and guide others.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to claims management. Practice articulating your thought process and decision-making strategies, especially regarding compliance and regulatory requirements.
