Senior Complex Claims Adjuster – Marine and Energy Liabilities in London

Full time, Employee, London/hybrid. The purpose of this role is to deliver exceptional claims service by accurately assessing policy coverage, investigating, evaluating and negotiating assigned cases to achieve fair and efficient resolutions.

Reports to the Complex Marine, Energy and Political Claims Manager.

Responsibilities

• Oversee the examination, evaluation, and processing of complex claims estimates and paid claim values, ensuring adherence to policy terms and conditions in line with QBE's Claims Philosophy.
• Manage a portfolio of complex, high‑value and/or high‑exposure claims from notification through to settlement or closure.
• Take ownership of claim strategy, including investigation scope, appointment of experts, reserving philosophy, and settlement approach.
• Lead and coordinate detailed claim investigations involving appointed experts, market loss adjusters, forensic accountants, engineers, surveyors, and legal counsel as required.
• Develop and maintain good client relationships with insured parties, agents, service providers, and the general public.
• Ensure recoverable amounts are assessed, effectively followed up, and significant claims are approved within written authority levels.
• Support the implementation and communication of the claims strategy to enable delivery of overall business targets.
• Contribute to the development of strategies, processes, and procedures for the claims operation to support business targets.
• Assist in forecasting claims activity through analysis of business levels and knowledge of the claims environment to support decision‑making.
• Maintain efficient handling of own caseload to ensure prompt, timely, and effective handling of claims.
• Assist in developing and mentoring junior colleagues to maintain service quality within specified levels.
• Motivate and develop younger team members through good leadership behaviours and management best practices to achieve business goals.

Qualifications

• Extensive knowledge of Marine and Energy liability insurance.
• Experience working with complex and/or high‑value claims.
• Excellent investigative skills.
• Current knowledge of compliance, regulatory and statutory requirements.
• Excellent communication and negotiation skills.
• Effective presentation skills.
• Strong relationship‑management skills.
• Ability to produce management information and detailed reports at various levels.

Benefits

• 30 days holiday per year with the option to buy up to 2 additional days.
• Flexible working arrangements (part‑time, job share, compressed hours).
• Automatic enrolment in the QBE pension plan with 10% employer contributions.
• Fully comprehensive private medical cover for employee and family.
• Family‑friendly policies: 26 weeks leave at full pay regardless of gender identity, sexual orientation or parental status.
• Up to 20 days per year of short‑term remote work abroad.
• Support for sustainable investing through a pension strategy aligned with net‑zero goals.
• Cycle‑to‑Work benefit allowing expenses up to £5,000 for cycling equipment.

Equal Employment Opportunity Statement

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.