Reinsurance Claims Adjuster in London

The role involves examining, evaluating, and processing claims accurately and promptly in line with contractual obligations.

We’re looking for an experienced Reinsurance Claims Adjuster to join QBE. This is a great opportunity to take ownership of a varied claims portfolio, investigate complex coverage matters and work with key stakeholders across the business, with particular relevance to Marine & Aviation reinsurance.

At QBE, we get to the heart of what matters for our customers. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

Your new role:

• Investigate and resolve Claims promptly and effectively, to provide excellent Claims handling service with minimal leakage.
• Reserve promptly and accurately to ensure that QBE’s liability is clear at all times.
• Ensure that base premiums have been received and, where appropriate, reinstatement premiums have been calculated correctly, before making Claim payments.
• Ensure accurate and timely update of the company’s systems as and when required.
• Ensure that Claims settlements and advices are responded to within agreed timeframes to maintain excellent customer service.
• Identify and investigate any coverage issues.
• Maintain efficient handling of your own caseload to ensure the prompt, timely and effective handling of Claims.
• Provide an excellent service to internal and external customers.
• Produce regular statistical and analytical reinsurance information to key stakeholders to enable effective monitoring of their portfolios.

About you:

• Strong background in claims experience preferably within Reinsurance, preferably experience within Marine & Aviation.
• Excellent investigative skills.
• Effective communication skills.
• Able to competently use MS office applications such as Word, Excel and PowerPoint.
• Working knowledge of London Market and ECF/Writeback preferred.

Benefits:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

Skills: Analytical Thinking, Critical Thinking, Customer Service, Data Analysis, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Regulatory Compliance, Reinsurance, Report Writing, Risk Management, Sound Judgment, Workload Management.

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.