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- Tasks: Act as a bridge between offshore teams and clients, resolving complex queries and ensuring smooth operations.
- Company: Join QBE, an international insurer with a supportive and dynamic culture.
- Benefits: Enjoy 30 days holiday, flexible working, private medical insurance, and a generous pension plan.
- Why this job: Make a real impact while developing your career in a collaborative environment.
- Qualifications: Strong communication skills, attention to detail, and a passion for problem-solving.
- Other info: Opportunities for training and growth, plus the chance to work remotely abroad.
The predicted salary is between 36000 - 60000 £ per year.
To act as a bridge between the transactional activities of the offshore processing teams and the Underwriters, Underwriting Assistants, Clients and Brokers who rely on those transactional services; across both Insurance Administration and Credit Control activities. To be responsible for developing and maintaining relationships with one or more Client/Broker organizations ensuring that all operational issues are resolved in an efficient and effective manner. To resolve complex queries that cannot be completed by our offshore team. To continuously grow the capability of our offshore team through general support and additional training / refreshers where required.
We’re looking for a Delegated Underwriting Authority Specialist to join our team at QBE in a role that’s all about making things run smoothly! This is the perfect opportunity for someone looking to develop their career in a supportive and dynamic environment. If you're a team player, excited to learn, and enjoy solving problems, then this is the role for you.
Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.
Your new role: As a Delegated Underwriting Authority Specialist, you'll act as a bridge between the offshore processing teams and the underwriters, underwriting assistants, clients, and brokers who rely on their services. You'll be involved in both Insurance Administration and Credit Control activities, ensuring that everything runs efficiently. You’ll also play an important role in developing and maintaining strong relationships with our client and broker organizations, ensuring that any operational issues are resolved quickly and effectively. You’ll be responsible for resolving complex queries that the offshore team can’t resolve and will be responsible for supporting and training the offshore team to continuously improve their skills. Regular internal and external audit reviews are undertaken which you will be directly involved in preparing supporting evidence. Full support and training will be given to help you grow in your role and feel confident in everything you do!
About You:
- Can establish and maintain strong business relationships with clients and brokers
- Has excellent communication skills (phone/email) and is comfortable negotiating with clients and stakeholders
- Pays close attention to detail, ensuring accuracy in every task
- Is comfortable working with Excel and understands how to use reports effectively
- Has good investigative skills and enjoys problem-solving
- Can deliver effective presentations when needed
- Is excited to learn new skills and grow within the company
Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.
Awards & Recognition: We value our employee’s experience with us and are proud to have been recognised for the following awards:
- AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
- Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
- UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
- Working Dads Employer Awards 2023 Winner: Parental Policies Award
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer
To submit your application, click "Apply" and follow the step by step process. QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
DUA Specialist in London employer: QBE Insurance Group
Contact Detail:
QBE Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DUA Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at QBE. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to underwriting and client management. Show us your problem-solving skills and how you can bridge gaps between teams!
✨Tip Number 3
Don’t just focus on your CV; showcase your personality! We love team players who are excited to learn and grow, so let that shine through in your conversations.
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
We think you need these skills to ace DUA Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the DUA Specialist role. Highlight your relevant experience in insurance administration and credit control, and show how you can bridge the gap between teams.
Showcase Your Communication Skills: Since this role involves liaising with clients and brokers, emphasise your excellent communication skills. Share examples of how you've effectively resolved complex queries or built strong relationships in previous roles.
Be Detail-Oriented: Attention to detail is key! Make sure your application is free from typos and errors. Use clear formatting and structure to make it easy for us to read and understand your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at QBE Insurance Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a DUA Specialist. Familiarise yourself with the key tasks like bridging communication between teams and resolving complex queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with clients, brokers, and offshore teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will demonstrate your ability to negotiate and maintain strong relationships.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific operational issues or complex queries. Think of real-life examples where you've successfully resolved problems. This will highlight your investigative skills and your knack for finding solutions under pressure.
✨Emphasise Your Team Player Attitude
The job requires collaboration with various teams, so be ready to discuss your experience working in a team environment. Share instances where you've supported colleagues or contributed to team success, as this will align with the company's emphasis on teamwork and growth.