At a Glance
- Tasks: Lead the Voice of Customer programme and drive improvements based on customer feedback.
- Company: Join QBE Insurance Group, a leader in customer experience innovation.
- Benefits: Enjoy 30 days holiday, flexible working, and a solid pension plan.
- Other info: Hybrid working model with opportunities for career growth.
- Why this job: Make a real impact by enhancing customer experiences across Europe.
- Qualifications: Experience in VOC or CX measurement and strong analytical skills required.
The predicted salary is between 50000 - 65000 £ per year.
QBE Insurance Group is seeking a full-time Customer Experience Manager based in London with a hybrid working model to lead the Voice of Customer programme for its European Operations division.
The successful applicant will capture customer feedback, analyze insights, and drive actionable improvements across the business.
The role requires proven experience in VOC or CX measurement programs, along with strong analytical and communication skills.
Benefits include 30 days holiday, flexible working options, and a pension plan.
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We think you need these skills to ace Customer Experience Leader — VOC & Insights (London, Hybrid)
Voice of Customer (VOC) Program Management
Customer Experience (CX) Measurement
Analytical Skills
Communication Skills
Data Analysis
Actionable Insights Development
Feedback Capture Techniques
