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For Companies At a Glance
- Tasks: Lead business analysis and process improvement initiatives across diverse teams.
- Company: Join QBE, a global insurer with a human touch and a collaborative culture.
- Benefits: Enjoy 30 days holiday, flexible working, and a generous pension plan.
- Why this job: Make a real impact in a highly visible role that drives change and innovation.
- Qualifications: Proven leadership in business analysis and exceptional stakeholder engagement skills.
- Other info: Be part of a dynamic team with opportunities for growth and recognition.
The predicted salary is between 43200 - 72000 £ per year.
Primary Details
- Time Type: Full time
- Worker Type: Employee
- Location: London
- Type: Permanent, full time
- Hybrid role, happy to talk flexible working
The Opportunity
We are seeking a Practice Lead to establish, evolve and embed best practice in business analysis and process improvement across our organisation. Collaborating with multi-discipline matrix teams, you will set the framework that unites BAs and Process Analysts across different business and technology teams, build a strong community of practice, and lift consistency and outcomes across strategic transformation initiatives. This is a highly visible, influential role that requires energy, conviction and the confidence to lead through complexity. You will operate at the intersection of change, delivery and culture, navigating diverse stakeholder agendas to achieve alignment and momentum.
Success in this role is about your ability to engage, influence and inspire buy-in at all levels of the organisation. You will partner closely with senior leaders and chapters to shape standards, capability and ways of working, framing change in a way that resonates optically and practically with stakeholders and is informed by industry best practice and standards. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We are an international insurer with more than 13,000 people working across 26 countries – which means we are big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We are building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you will get to spend every day working with people who are passionate, talented and kind.
Your new role
- Define and maintain the Business & Process Analysis functional skills framework, standards and methodologies in partnership with BA Managers and Chapters.
- Build and evolve practice assets (methodologies, templates, tools), integrating agile/hybrid approaches within programme and project structures where appropriate.
- Grow capability through training, career pathways, competency models and skills assessments for business and process analysts.
- Act as a visible leader and advocate for the practice, taking clear ownership for outcomes and setting direction across a distributed, cross-divisional community.
- Lead the BA chapter forums and peer communities; provide coaching, mentoring and guidance to practitioners (including initial collaboration with external advisors to stand up communities).
- Assure quality with peer reviews of requirements, process maps and solution designs; maintain a current process catalogue in Signavio and ensure compliance with organisational/regulatory controls.
- Initially, engage extensively with senior stakeholders across functions and geographies, influencing decision-making and building trust in environments with competing priorities.
- Align analysis to strategy by partnering with senior leaders, programme managers and architects; facilitate workshops to clarify requirements and optimise processes.
- Drive improvement and innovation in analysis techniques and tools, identifying opportunities for automation and efficiency gains.
- Measure impact of the practice and report its contribution to business outcomes; continuously refine approaches based on lessons learned and organisational maturity.
About you
- A passionate, driven leader who brings energy, credibility and presence to complex organisational environments.
- Exceptional stakeholder engagement and influencing capability, with proven experience securing buy-in across senior, cross-functional and global stakeholder groups, navigating complex priorities, cultures and organisational politics.
- Demonstrated experience building and scaling communities of practice or centres of excellence.
- Strong business change leadership experience - leading, influencing, directing and taking ownership for outcomes rather than facilitating from the sidelines.
- Experience of business analysis and process improvement within complex organisations.
- Solid (not necessarily expert-level) BA and process knowledge; depth of methodology can be developed, but leadership impact and passion are non-negotiable.
- Exposure to digital transformation and technology-enabled change, with a strategic end-to-end transformation mindset.
- Industry background is flexible; financial services/insurance experience is helpful but not essential.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
To learn more about benefits of working with us, click.
Rewarding our people - QBE European Operations Awards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
- AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
- Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
To learn more about our achievements, click here.
Apply now and let’s make it happen
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.
Skills: Continuous Improvement, Critical Thinking, Customer Service, Financial Systems, Information Technology Applications, Intentional collaboration, Managing performance, Problem Solving, Process Improvements, Project Delivery, Recruiting, Software Project Management, Stakeholder Management, Team Management, Technology Management
Application Close Date: 05/03/2026 11:59 PM
How to Apply: To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Business & Process Analyst Practice Lead in London employer: QBE Insurance Group
Contact Detail:
QBE Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business & Process Analyst Practice Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your experience and how it relates to the role. Keep it concise but impactful – think of it as your personal brand statement that showcases your skills and passion.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Business & Process Analyst Practice Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in business analysis and process improvement. We want to see how your skills align with the role of Practice Lead, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: This role is all about leading through complexity, so be sure to include examples of how you've engaged and influenced stakeholders in previous roles. We love seeing candidates who can inspire buy-in and drive change!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the QBE team!
How to prepare for a job interview at QBE Insurance Group
✨Know Your Stuff
Before the interview, dive deep into the role of a Business & Process Analyst Practice Lead. Familiarise yourself with key methodologies and frameworks relevant to business analysis and process improvement. This will not only help you answer questions confidently but also demonstrate your genuine interest in the position.
✨Engage with Stakeholders
Since this role involves extensive stakeholder engagement, prepare examples of how you've successfully influenced decision-making in previous roles. Think about times when you navigated complex priorities or built trust with senior leaders. Being able to articulate these experiences will show that you can handle the demands of the position.
✨Showcase Your Leadership Skills
As a Practice Lead, you'll need to inspire and guide others. Be ready to discuss your leadership style and provide examples of how you've built communities of practice or led teams through change. Highlighting your ability to motivate and mentor others will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to drive improvement. Think of specific situations where you've implemented process improvements or driven innovation. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.