At a Glance
- Tasks: Lead and inspire a team in managing personal injury claims with a focus on customer experience.
- Company: Join a leading insurance company known for its innovative and supportive culture.
- Benefits: Enjoy 30 days holiday, flexible working, private medical insurance, and a generous pension plan.
- Other info: Dynamic role with opportunities for professional growth and a commitment to sustainability.
- Why this job: Make a real impact by driving positive change in claims management and customer satisfaction.
- Qualifications: Significant claims leadership experience and strong stakeholder management skills required.
The predicted salary is between 63000 - 77000 £ per year.
The purpose of this role is to provide strategic leadership in the Claims function, focusing on profitable growth, claims management, customer experience, process improvements, recoveries, debt collection, complaint management, regulatory compliance, fraud investigation, quality assurance, and stakeholder management. This role involves leading and developing teams to handle complex claims, drive business strategies, product development, and customer relationships to achieve optimal outcomes for customers and the organisation. The role also entails providing analyses and insights into claim portfolios to identify trends and enhance business performance.
We are excited to offer an opportunity for an experienced Claims Manager to join our UK Casualty and Motor Personal Injury team, leading with purpose and driving positive impact. In this role, you’ll provide strategic direction across the claims function, championing customer experience while delivering operational excellence. You’ll lead and develop a high-performing, collaborative team, oversee high-value claims activity, and influence business strategies to achieve outstanding outcomes for both customers and the organisation. With a focus on innovation, compliance, and continuous improvement, you’ll play a key role in shaping processes, strengthening stakeholder relationships, and using data-driven insights to enhance performance and identify trends.
Your new role
- Lead, inspire and develop a large team of claims adjusters and technicians to deliver market-leading, technically excellent customer service.
- Set clear direction for the claims function, embedding QBE’s purpose, DNA, operating principles and strategic priorities into day-to-day delivery.
- Lead the department through change and ambiguity, translating strategic intent into clear priorities, effective execution and measurable outcomes.
- Use data, benchmarking and insight to monitor performance, identify trends and drive continuous improvement against agreed KPIs.
- Maintain strong technical and quality assurance standards, using feedback and learning to improve claims outcomes and technical execution.
- Improve operational efficiency by leveraging people, process and technology to reduce cost to serve, increase capacity and support change delivery.
- Build a continuous learning culture, developing future capability across technical, data and customer-focused claims skills.
- Manage key internal and external relationships, ensuring QBE policies, regulatory standards and emerging claims risks are effectively understood and addressed.
About you
- Significant claims leadership experience, with deep technical knowledge of Motor Personal Injury and UK Casualty claims handling.
- Proven ability to lead a claims function, delivering strategic objectives, operational performance and strong customer outcomes.
- Experience building, developing and motivating high-performing teams through collaboration, coaching and clear accountability.
- Strong influencing skills, with the ability to align people, process and performance with wider business priorities.
- Confident stakeholder manager, able to build effective relationships internally and externally to support excellent service delivery.
- Strong data and MI capability, with the ability to interpret trends, challenge performance and use insight to drive informed decisions.
- Strong understanding of compliance and regulatory requirements, with the judgement to manage risk and maintain robust claims standards.
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of 5,000.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for various awards.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Skills: Coaching for success, Communication, Cost Management, Critical Thinking, Decision Making, Influencing, Insurance Claims Management, Intentional collaboration, Managing performance, Navigating ambiguity, Negotiation, Risk Management, Stakeholder Management, Strategic Agility, Strategic Leadership.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Personal Injury Claims Manager in Leeds employer: QBE Insurance Group
At QBE, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our London-based IT Business Analyst role provides not only competitive benefits such as flexible working arrangements and generous holiday allowances but also ample opportunities for professional growth within a supportive team environment. Join us to make a meaningful impact in the insurance industry while enjoying a strong commitment to sustainability and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Injury Claims Manager in Leeds
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like QBE Insurance Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like QBE Insurance Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Personal Injury Claims Manager in Leeds
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at QBE Insurance Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at QBE Insurance Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at QBE Insurance Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at QBE Insurance Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at QBE Insurance Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding QBE Insurance Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
