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- Tasks: Investigate and resolve Motor Personal Injury claims while providing excellent service.
- Company: Join QBE, a supportive international insurer with a collaborative culture.
- Benefits: Enjoy 30 days holiday, flexible working, and private medical insurance.
- Why this job: Make a real impact in a role that combines expertise and empathy.
- Qualifications: Strong investigative skills and experience in policy coverage and liability negotiations.
- Other info: Dynamic work environment with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
To examine, evaluate and process claims estimates and paid claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy.
We are looking for a Personal Injury Claims Adjuster to join our Motor PI team based in Leeds. This role offers an exciting opportunity to handle a diverse caseload, engage with both internal and external stakeholders and contribute to our collaborative and inclusive culture. With hybrid office working arrangements and a generous benefits package including 30 days holiday, you will be part of a supportive and diverse company.
Your new role:
- Investigate and resolve Motor Personal Injury claims in order to provide excellent claims handling service with minimal leakage.
- Identify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitments.
- Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate.
- Manage claims and other material claims issues in order to resolve and settle claims on an economic basis.
- Ensure that claims fees and advices are responded to within agreed timeframes to ensure good service.
- Respond to internal and external stakeholder requests in accordance with service standards.
- Flag complaints as required and treat customers fairly.
- Maintain knowledge of the claims portfolio and provide information to others on request to ensure the effective monitoring of claims to support underwriting and claims decisions.
- Reserve accurately to ensure that the company’s liability is clear at all times.
- Maintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of claims.
About you:
- Excellent investigative skills.
- Proven experience dealing with policy coverage.
- Experience dealing with liability negotiations.
- Effective communication skills, written and verbal.
- Relationship management skills.
- Able to effectively use MS Office applications such as Word, Excel and PowerPoint.
Benefits:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.
Awards & Recognition:
We value our employee’s experience with us and are proud to have been recognised for various awards.
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Personal Injury Claims Adjuster - Motor in Leeds employer: QBE Insurance Group
Contact Detail:
QBE Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Injury Claims Adjuster - Motor in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching QBE and understanding their claims philosophy. Tailor your answers to show how your skills align with their values and the role of a Personal Injury Claims Adjuster.
✨Tip Number 3
Practice your communication skills! Whether it's verbal or written, being able to convey your thoughts clearly is crucial in this role. Consider mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the QBE team.
We think you need these skills to ace Personal Injury Claims Adjuster - Motor in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Personal Injury Claims Adjuster role. Highlight relevant experience and skills that match the job description, like your investigative skills and experience with policy coverage.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to QBE's collaborative culture. Keep it concise but impactful!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your written communication skills. Use clear and professional language throughout your CV and cover letter.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at QBE Insurance Group
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of personal injury claims, especially in the motor sector. Familiarise yourself with common coverage issues and liability negotiations. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Investigative Skills
Prepare examples from your past experiences where you've successfully investigated and resolved claims. Highlight your ability to identify subrogation and recovery issues, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
Practice your verbal and written communication skills. Be ready to explain complex claims processes in simple terms, as you'll need to interact with various stakeholders. Consider doing mock interviews with a friend to refine your delivery and ensure clarity.
✨Emphasise Relationship Management
Think about how you've built and maintained relationships in previous roles. Be prepared to discuss specific instances where your relationship management skills led to successful outcomes. This will show that you can work collaboratively within the QBE team and with external partners.
