At a Glance
- Tasks: Investigate and resolve personal injury claims while providing excellent service.
- Company: Join a supportive, diverse team at an international insurer in Leeds.
- Benefits: Enjoy 30 days holiday, flexible working, and private medical insurance.
- Other info: Be part of a company committed to sustainability and diversity.
- Why this job: Make a real impact in a collaborative environment with career growth opportunities.
- Qualifications: Strong investigative skills and experience in policy coverage and negotiations.
The predicted salary is between 36000 - 60000 £ per year.
Primary Details
Time Type: Full time Worker Type: Employee To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy
Personal Injury Claims Adjuster – Employer & Public liability
Leeds/Hybrid
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.
The opportunity
We are looking for a Personal Injury Claims adjuster to join our Casualty team in Leeds, focusing specifically on our employer’s liability & public liability claims. This role offers an exciting opportunity to handle a diverse caseload, engage with both internal and external stakeholders and contribute to our collaborative and inclusive culture.
With hybrid office working arrangements and a generous benefits package including 30 days holiday, you will be part of a supportive and diverse company. We’re the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact!
Your new role
- Investigate and resolve Casualty Personal Injury claims to provide excellent claims handling service with minimal leakage.
- Identify and investigate coverage issues to ensure the company’s liability aligns with its contractual commitments.
- Identify subrogation, contribution, and other recovery issues and ensure these are successfully pursued where appropriate.
- Manage claims and other material claims issues to resolve and settle claims on an economic basis.
- Ensure claims fees and advice are responded to within agreed timeframes to provide good service.
- Respond to internal and external stakeholder requests in accordance with service standards.
- Flag complaints as required and Treat Customers Fairly.
- Maintain knowledge of the claims portfolio and provide information to others on request to support effective monitoring of claims and underwriting decisions.
- Reserve accurately to ensure the company’s liability is always clear.
- Maintain efficient handling of your own caseload to ensure the prompt, timely, and effective handling of claims.
About you
- Experience dealing with Employer & Public Liability claims
- Excellent investigative skills
- Proven experience dealing with policy coverage
- Experience dealing with liability negotiations
- Effective communication skills, written and verbal
- Relationship Management skills.
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
Skills
- Case Management
- Claims Administration
- Claims Settlement
- Collaboration Tools
- Communication
- Critical Thinking
- Customer Service
- Data Privacy
- Insurance Policies
- Intentional collaboration
- Managing performance
- Negotiation
- Problem Solving
- Risk Assessments
- Sound Judgment
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Personal Injury Claims Adjuster – Employer & Public liability in Leeds employer: QBE Insurance Group
QBE Insurance Group is an excellent employer, offering a dynamic work environment in Leeds that promotes a healthy work-life balance through its hybrid work model. Employees benefit from competitive perks such as 30 days of holiday and private medical insurance, alongside opportunities for professional growth and development in the field of personal injury claims. The company's commitment to sustainable investing further enhances its appeal, making it a rewarding place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Injury Claims Adjuster – Employer & Public liability in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and keep you top of mind for the hiring team. Plus, it shows your enthusiasm for the role.
We think you need these skills to ace Personal Injury Claims Adjuster – Employer & Public liability in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Personal Injury Claims Adjuster role. Highlight relevant experience, especially in handling employer and public liability claims, and showcase your investigative skills. We want to see how you can make an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Be genuine and let your personality come through – we love a bit of character!
Showcase Your Communication Skills:Effective communication is key in this role. In your application, demonstrate your written communication skills clearly and concisely. Whether it's through your CV or cover letter, make sure we can see your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at QBE Insurance Group
✨Know Your Claims Inside Out
Before the interview, make sure you thoroughly understand personal injury claims, especially in the context of employer and public liability. Familiarise yourself with common coverage issues and how to investigate them. This will show your potential employer that you're not just interested in the role but also knowledgeable about the specifics.
✨Showcase Your Communication Skills
Effective communication is key in this role, so be prepared to demonstrate your verbal and written skills during the interview. Practice explaining complex claims scenarios clearly and concisely. You might even want to prepare a few examples of how you've successfully managed stakeholder relationships in the past.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical claims situations. Think through your approach to investigating claims, identifying subrogation issues, and managing your caseload. Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.
✨Emphasise Your Team Spirit
Since the role involves collaboration with various stakeholders, highlight your ability to work well in a team. Share examples of how you've contributed to a positive team environment or resolved conflicts. This will align with the company's commitment to a collaborative culture and show that you're a good fit.
