Claims Adjuster - Multinational in Leeds

• Claims Adjuster – Multinational (Leeds / Hybrid)
• Time Type: Full time
• Worker Type: Employee

This role is responsible for handling a dedicated caseload of FSM claims within the Multinational Claims team, applying technical expertise to support accurate decision‑making and positive customer outcomes, while developing broader multinational claims knowledge within a collaborative global environment.

• Main Responsibilities
• Efficiently manage a personal caseload, ensuring all claims are progressed efficiently and in line with internal and regulatory standards.
• Apply PI / E&O expertise to proactively assess, validate and resolve claims accurately, using sound judgement and clear decision rationale.
• Act as the Multinational team’s subject matter expert on PI / E&O and liaise with the Financial & Specialty Markets Complex Claims team, providing guidance, clarification and support on complex PI / E&O queries.
• Develop the team’s knowledge of PI / E&O by sharing best practice, coaching colleagues and contributing to training or up‑skilling activity.
• Communicate effectively with customers, colleagues and stakeholders to provide updates, gather information and support positive outcomes.
• Maintain accurate records and ensure all actions are fully captured within the relevant systems.
• Identify risks or issues within claims and escalte appropriately to protect customers and the business.
• Contribute to team performance by supporting colleagues, sharing knowledge and participating in continuous improvement activity.
• Expand technical capability by gradually taking on claims from additional lines of business as part of your development.
• Uphold service standards by meeting agreed timescales, quality expectations and customer experience measures.

Qualifications

• An understanding of PI / E&O claims and confidence in applying accurately and consistently in day‑to‑day decision making.
• Ability to support colleagues as they learn and build your own confidence in guiding others.
• Good investigation and negotiation skills, along with solid analytical abilities.
• Ready to expand your experience and take on new challenges as they arise.
• Excellent relationship management skills, with the ability to work independently and take initiative.
• Well‑organised with the ability to manage workload effectively.
• Comfortable with handling data, creating reports, and proficient in MS Office applications (Word, Excel).

Benefits

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working opportunities (part‑time, job share, compressed hours).
• Pension plan with 10% employer contribution of basic salary.
• Private medical insurance fully funded for you and your family.
• Family friendly policies – 26 weeks leave at full pay irrespective of gender identity, sexual orientation or parental status.
• Short‑term remote work abroad – up to 20 days per year from certain locations.
• Sustainable investing – pension strategy supports net‑zero goal with green business investments.
• Cycle‑to‑Work – support for biking or accessories up to £5,000.

Equal Employment Opportunity: QBE is an equal‑opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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