Global Security Operations Centre (GSOC) Manager

GSOC Lead is overall responsible for the operational and technical delivery of the 24 by 7 GSOC Operating Model. Responsible for overseeing operations and the handling and remediation of Cyber Security Incidents that could affect QBE’s business operations. Manage the day-to-day operations of threat monitoring and proper execution of Incident Response plan. This role will be part of a distributed workforce that collaborates with other regional teams to ensure the success of the follow-the-sun operating model.

The Global Security Operations Manager is responsible for leading QBE’s global security operations and incident response capability, ensuring a consistent, high-quality approach to managing cyber threats across all regions. This role plays a critical part in protecting the organisation by driving operational excellence, resilience, and continuous improvement in line with industry best practice.

In this role, you will lead QBE’s global Security Operations function, overseeing 24/7 cyber incident response and ensuring strong governance, consistency, and effectiveness across all regions. You’ll work closely with senior stakeholders to strengthen QBE’s security posture, drive continuous improvement, and ensure the organisation is well prepared to respond to evolving cyber threats.

Key responsibilities include:

• Leading global security operations and incident response services across a 24/7 environment
• Owning and driving consistent security operations and incident response processes across all regions
• Overseeing cyber incident management, including escalation, communication, and executive reporting
• Driving SOC2 Type II certification and ensuring ongoing compliance with security standards
• Developing and delivering clear reporting and metrics for executive leadership and the Board
• Leading continuous improvement initiatives aligned to NIST and industry best practice

Key requirements:

• Extensive experience in security operations, incident response, or broader cybersecurity functions
• Proven leadership experience managing technical, global or distributed teams
• Strong technical understanding across security technologies, infrastructure, and cloud environments

Benefits:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of 5,000.

If you’re looking for a career that combines your expertise and your empathy, click Apply today.