Global Automotive Protection Claims Manager

# # **Primary Details**Time Type: Full timeWorker Type: Employee**Global Automotive Protection Claims Manager****Your New Role:*** Lead the global claims function for Automotive Protection, ensuring consistent service delivery and outstanding customer experience across all regions.* Manage relationships with outsourced service providers and strategic partners to ensure claims excellence* Oversee governance, compliance, and regulatory adherence across claims processes and procedures, e.g. Consumer Duty; Data Protection; Conduct Risk; recording Vulnerable Customers, etc.* Drive continuous improvement through data-driven insights, root cause analysis, operational excellence initiatives, and artificial intelligence (AI).* Collaborate with underwriters, , product, legal, compliance, and distribution teams to support new programme launches and optimise claims outcomes* Occasional travel to support the business, which may include overseas, e.g. Dubai, Denmark, North America, Asia.* Monitor financial performance, including income and loss ratios to meet business plan targets and make use of cost-effective service providers where applicable, e.g. Prestige; sublet etc.* Support strategic planning, budgeting, and reforecasting activities with relevant claims data and market insights* Represent the claims function in leadership forums and contribute to the development of differentiated customer propositions* Mentor and coach regional claims teams to foster a culture of accountability, engagement, and professional growth and act as a point of referral for escalated and high-value claims.**About You:*** Demonstrable experience in the automotive protection, extended warranty, or GAP insurance industry, ideally in a claims or underwriting capacity* Strong leadership and stakeholder management skills, with the ability to influence across multiple levels and functions* Deep understanding of claims governance, regulatory compliance, and operational risk management* Commercial acumen and the ability to align claims operations with broader business strategies and profitability goals* Excellent communication and relationship-building skills, with a customer-centric mindset* A proactive and innovative approach to problem-solving, programme design, and continuous improvement.* Demonstrated experience in integrating AI technologies into operational workflows to enhance efficiency, decision-making, and customer outcomes.At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ().With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind. To find out more about why you should work for QBE, visit our**At My Best – QBE Benefits**You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below we also offer an extensive choice of other options to suit you! * **30 days holiday a year** with the option to buy up to 2 additional days.* **Flexible working** – balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.* **Pension –** you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.* **Private medical insurance** – we fund fully comprehensive private medical cover for you and all the family.* **Family friendly policies** – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.* **Short term remote work abroad** – you can request up to 20 days per year to work remotely from certain locations abroad.* **Sustainable investing** – we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet\’s future, as well as your own.* **Cycle-to-Work** – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.To find out more visit our Reward Page**QBE Awards**Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; **Insurance Post British Insurance Awards 2025:** Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year – QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year – Chris Wallace, Executive Director UK insurance**AXCO Global Insurance Awards 2024 Winner:** Network Management of the Year**Insurance Business UK 5-Star Cyber Awards 2024:** QBE rated as a 5-Star Cyber Insurer**UK IT Industry Awards 2023 Winner:** Green Technology Innovation of the Year**Working Dads Employer Awards 2023 Winner:** Parental Policies Award**Insurance Post British Insurance Awards 2023:** QBE rated as a 5-Star EmployeeYou can view all our awards**Inclusion of Diversity**We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our**Accessibility**Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.**ESG & Sustainability**At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our and read our latest Sustainability Report If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and #J-18808-Ljbffr