Broker & Client Co-Ordinator in Glasgow

Provide efficient and effective, technical and administrative support to the underwriting and distribution team. Support internal and external customers by managing correspondence, building knowledge of products, servicing inquiries, escalating issues as necessary and maintaining accurate documentation to ensure alignment with department objectives.

Location: Glasgow/Belfast

Job: Permanent full time, hybrid working.

Key Responsibilities

• Support external customers by servicing inquiries, escalating issues as necessary, maintaining accurate documentation and following established guidelines to ensure alignment with department objectives.
• Produce relevant reports using Salesforce on a regular basis to assist with operational tasks.
• Provide ongoing coordination and support to distribution and underwriting strategies, teams and processes.
• Build and maintain familiarity with products to deliver exceptional service to brokers and other parties.
• Manage correspondence with brokers and other appropriate parties.
• Support business operations by preparing and reviewing documentation, maintaining client records and files, processing submissions, renewals and endorsements and participating in projects to support unit enhancement.
• Assist with the production of management information statistics and reports to support the business planning process.
• Prepare documents to ensure that appropriate records are established and their accuracy is maintained; complete data entry as needed.
• Develop and maintain effective working relationships with internal and external stakeholders, including colleagues, extended service team, customers and brokers to work collaboratively and effectively.
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.
• Support QBE values in personal work behaviours, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives.

Qualifications

• Strong communication and relationship building skills.
• Organised, detail‑oriented, and able to manage multiple priorities.
• Experience delivering internal reporting.
• Experience in the insurance industry or administrative support experience and Salesforce capabilities.
• Proficient in Microsoft Office applications with the ability to prepare and analyse data.
• Basic knowledge of policies, practices, trends, technology and information affecting the insurance industry.
• Knowledge of principles and processes for providing customer service, including customer needs assessment, quality standards and evaluation of customer satisfaction.

Skills

• Analytical Thinking
• Communication
• Critical Thinking
• Customer Service
• Distribution Management
• Financial Management
• Intentional Collaboration
• Managing Performance
• Negotiation
• Operations Management
• Problem Solving
• Product Management
• Risk Management
• Stakeholder Management
• Strategic Management

Benefits

• 30 days holiday a year with the option to buy up to 2 additional days.
• Pension – automatically enrolled in the QBE pension plan, with employer contributions of 10% of basic salary.
• Private medical insurance – fully comprehensive private medical cover for you and all family members.
• Short‑term remote work abroad – up to 20 days per year to work remotely from certain locations abroad.
• Extensive choice of additional options to suit individual circumstances.

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Having the right to work in the UK is a requirement for this role; QBE may consider sponsorship at its discretion.