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- Tasks: Bridge offshore teams and clients, resolving complex queries and ensuring smooth operations.
- Company: Join QBE, a global insurer with a supportive and dynamic culture.
- Benefits: Enjoy 30 days holiday, flexible working, and comprehensive health insurance.
- Why this job: Make a real impact while developing your career in a collaborative environment.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Opportunities for training and growth in a vibrant workplace.
The predicted salary is between 36000 - 60000 £ per year.
To act as a bridge between the transactional activities of the offshore processing teams and the Underwriters, Underwriting Assistants, Clients and Brokers who rely on those transactional services; across both Insurance Administration and Credit Control activities. To be responsible for developing and maintaining relationships with one or more Client/Broker organizations ensuring that all operational issues are resolved in an efficient and effective manner. To resolve complex queries that cannot be completed by our offshore team. To continuously grow the capability of our offshore team through general support and additional training / refreshers where required.
We’re looking for a Delegated Underwriting Authority Specialist to join our team at QBE in a role that’s all about making things run smoothly! This is the perfect opportunity for someone looking to develop their career in a supportive and dynamic environment. If you're a team player, excited to learn, and enjoy solving problems, then this is the role for you.
Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.
As a Delegated Underwriting Authority Specialist, you'll act as a bridge between the offshore processing teams and the underwriters, underwriting assistants, clients, and brokers who rely on their services. You'll be involved in both Insurance Administration and Credit Control activities, ensuring that everything runs efficiently and accurately. You’ll also play an important role in developing and maintaining strong relationships with our client and broker organizations, ensuring that any operational issues are resolved quickly and effectively. You’ll be responsible for resolving complex queries that the offshore team can’t resolve and will be responsible for supporting and training the offshore team to continuously improve their skills. Regular internal and external audit reviews are undertaken which you will be directly involved in preparing supporting evidence. Full support and training will be given to help you grow in your role and feel confident in everything you do!
About You
- Can establish and maintain strong business relationships with clients and brokers
- Has excellent communication skills (phone/email) and is comfortable negotiating with clients and stakeholders
- Pays close attention to detail, ensuring accuracy in every task
- Is comfortable working with Excel and understands how to use reports effectively
- Has good investigative skills and enjoys problem-solving
- Can deliver effective presentations when needed
- Is excited to learn new skills and grow within the company
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
- Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
- UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
- Working Dads Employer Awards 2023 Winner: Parental Policies Award
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer
To submit your application, click "Apply" and follow the step by step process. QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
DUA Specialist employer: QBE Insurance Group
Contact Detail:
QBE Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DUA Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. This shows you're genuinely interested and ready to make an impact!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves resolving complex queries, think of examples from your past experiences where you've tackled challenges effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace DUA Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the DUA Specialist role. Highlight your experience in building relationships and problem-solving, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients and brokers, it’s essential to showcase your excellent communication skills. Use clear and concise language in your application to demonstrate that you can convey information effectively, just like you would in the role.
Highlight Your Attention to Detail: Pay close attention to the details in your application. Ensure there are no typos or errors, as accuracy is crucial in this position. We appreciate candidates who take the time to present their best work right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at QBE while you’re at it!
How to prepare for a job interview at QBE Insurance Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a DUA Specialist. Familiarise yourself with the key tasks like bridging communication between teams and resolving complex queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Relationship-Building Skills
Since this role involves developing strong relationships with clients and brokers, prepare examples from your past experiences where you've successfully built rapport. Highlight your communication skills and how you've resolved operational issues effectively.
✨Be Ready to Solve Problems
Expect to be asked about your problem-solving abilities. Think of specific instances where you've tackled complex issues, especially in a team setting. This will show that you're not just a thinker but also a doer who can handle challenges head-on.
✨Prepare for Technical Questions
Brush up on your Excel skills and be ready to discuss how you use reports effectively. You might be asked to explain how you would analyse data or present findings, so having a solid grasp of these tools will set you apart from other candidates.
