At a Glance
- Tasks: Manage data platforms, ensuring reliability and performance while driving continuous improvement.
- Company: Join QBE, a global insurer with a human touch and a focus on innovation.
- Benefits: Enjoy 30 days holiday, flexible working options, and a generous pension plan.
- Other info: Be part of an award-winning company committed to diversity and operational excellence.
- Why this job: Make a real impact in a dynamic environment while working with passionate teams.
- Qualifications: Experience in service delivery and strong communication skills are essential.
The predicted salary is between 60000 - 75000 € per year.
Location: London
Type: Permanent, full time
Flexible working: Happy to talk flexible working
The Opportunity
QBE Europe is recruiting a Data Platforms Service Delivery Manager to join the EO Data & AI function. As QBE continues to modernise and scale its data and AI platforms, this role is critical to ensuring that data platforms are operated as reliable, secure and customer‐focused services, with clear accountability for availability, performance and continuous improvement. The role provides a key interface between platform engineering teams, vendors and business users, ensuring stable operations while supporting the safe transition of platform enhancements into business‐as‐usual service. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
Your New Role
- Own the end‐to‐end service management of data and analytics platforms.
- Establish, manage and report against SLAs and OLAs for data platform services.
- Act as the primary operational contact for platform incidents, issues and service requests.
- Coordinate incident, problem and change management across platform teams and third‐party vendors.
- Ensure effective monitoring, alerting and performance management of platforms.
- Drive continuous improvement in platform reliability, resilience and user experience.
- Support safe transition of platform changes and enhancements into BAU operations.
- Manage vendor service performance and escalations in line with contractual arrangements.
- Provide visibility of platform health, risks, capacity and trends to senior stakeholders.
- Support operational readiness for platform growth and new capabilities.
About You
- Proven experience in service delivery, service management or operations roles, ideally within data or technology platforms.
- Strong understanding of IT service management principles such as incident, problem and change management.
- Experience managing third‐party vendor performance and service levels.
- Ability to operate calmly and effectively in complex, fast‐paced environments.
- Strong communication skills with the ability to engage technical and non‐technical stakeholders.
- A pragmatic, customer‐focused approach with a strong commitment to operational excellence.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
- AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
- Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.
Skills: Analytical Thinking, Application Development, Commercial Acumen, Critical Thinking, Intentional collaboration, Managing performance, Platform Management, Prioritization, Process Improvements, Product Management, Reliability Engineering, Resource Planning, Risk Management, Software Development Life Cycle (SDLC) Methodologies, Stakeholder Management
Application Close Date: 29/05/2026 11:59 PM
Data Platforms Service Delivery Manager employer: QBE Insurance Group
QBE is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible working environment in the vibrant city of London. With 30 days of annual leave, generous pension contributions, and a culture that values innovation and collaboration, employees are empowered to make a meaningful impact while enjoying a supportive and inclusive workplace. Join us at QBE, where your career can flourish alongside passionate colleagues dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Data Platforms Service Delivery Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at QBE. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching QBE's data platforms and their recent projects. Show us that you’re not just another candidate; demonstrate your passion for their mission and how you can contribute to their goals.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Structure your responses around Situation, Task, Action, and Result to clearly showcase your experience and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Data Platforms Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Data Platforms Service Delivery Manager role. Highlight your experience in service delivery and operations, especially within data or technology platforms. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of IT service management principles – we love that stuff!
Showcase Your Communication Skills:Since this role involves engaging with both technical and non-technical stakeholders, make sure to demonstrate your strong communication skills in your application. We want to know how you can bridge the gap between different teams!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at QBE. Let’s make it happen together!
How to prepare for a job interview at QBE Insurance Group
✨Know Your Data Platforms
Make sure you brush up on your knowledge of data platforms and service delivery management. Understand the key principles of IT service management, especially incident, problem, and change management. This will help you speak confidently about how you can contribute to ensuring reliable and secure data services.
✨Showcase Your Communication Skills
Since this role involves engaging with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. Prepare examples from your past experiences where you successfully communicated with diverse teams or managed vendor relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world challenges. Think of scenarios where you've had to manage incidents or improve service delivery. Be ready to discuss your thought process and the outcomes of your actions.
✨Demonstrate a Customer-Focused Mindset
QBE values a pragmatic, customer-focused approach. Prepare to share examples of how you've prioritised user experience and operational excellence in your previous roles. Highlight any initiatives you've led that improved service reliability or user satisfaction.
